Medical Office Front Desk Client Coordinator/Medical Assistant

Advice for Optimal Wellness- South Miami, Florida

Rapidly growing boutique concierge medical practice seeks dynamic candidates for the position of front desk reception/client coordinator.

We specialize in integrative medicine, IV therapy and aesthetic medicine and advance skincare treatments. We’re changing the culture of the aesthetic's market. We bring a sense of integrity and teamwork. We excel at delighting and providing optimal results and service in an upbeat, bright, professional environment at an affordable price.

Our services include: Integrative medicine consultations for adult and pediatric patients, IV Therapy, Concierge blood draws, hormone replacement, botox, dermal fillers, and more.

Part time applicants wanted at this time to work a minimum of 4 days a week from 9:30AM-3:30PM. Applicants will need to be able to communicate with our clientele fluently in English and Spanish. This position is uniquely important to us, in that there are oftentimes more interaction with clients at the front desk, which gives the first and last impression of Advice for Optimal Wellness. In that regard, we are only seeking candidates that have a natural flair and passion to offer an excellent, happy, and top-notch customer care experience.

About Advice for Optimal Wellness

POSITION OVERVIEW:

The Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Additionally, the Front Desk Representative assists with transitional cleaning of the spa and relaxation area as needed.

Part-time position with potential to become full time.

Position Requirements:

• Must be detail-oriented and have the ability to multitask.
• Ability to be efficient and productive in a luxury, fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player.
• Must have weekend availability.

Duties and Responsibilities:

• Be on time for shift and maintain consistent, regular attendance record
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves the spa.
• Ensure that the check-in, check-out and payment process is handled in accordance with company policy
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Familiarity with Spa Booking Softwares
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently.
• Contact leads generated from advertising and schedule them for appointments
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy;
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Ability to perform the duties of the Retail Consultant as needed.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Experience Requirements:

Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales.

Pay: $14-19 per hour plus commission

Schedule:

6 hour shift

Weekend availability

Education: High School Diploma or Equivalent

Customer service: 1 year (Preferred)

Sales Experience: 1 year (Preferred)

Computer skills: 1 year (Preferred)

Work Location: One location

Job Types: Part-time, Commission

Pay: $15.00 - $20.00 per hour

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Sales: 2 years (Preferred)
• Computer skills: 2 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• LPN (Required)
• Certified Medical Assistant (Required)

Work Location: One location