Medical (No-Fault) Claims Manager

Are you looking for an opportunity to lead a claims team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims management opportunity available.

The Claims Manager is responsible for the overall development and performance of multiple operations or one large operation with a scope of one geographic location/zone. The Claims Manager champions a culture of customer service excellence where all are committed to providing a differentiated claims customer experience and drives a culture of quality claims outcomes.

Responsibilities:

• Owns the development and performance of an operation or multiple smaller operations;
• Applying functional operating principles to remove barriers to success.
• Managing 43 states for No-Fault/Med Pay
• Accident & Health, Tuition Insurance and Business Lines No-Fault
• Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
• Champions claims customer service excellence by applying voice of the customer principles to build empathy and passion for the customer experience across the operation(s). Stays abreast of relevant industry best practices.
• Demonstrates a passion and vision towards a highly effective and engaged employee culture.
• Oversees the selection of top talent, delivers continuous coaching, understands and applies tools and processes to reinforce behaviors that ensure service excellence, and holds other managers accountable for the development of their people.
• Utilizes complex data to analyze and evaluate current processes and procedures.
• Monitors the performance of teams and claims managers, analyzing any problematic trends to identify root cause problems.
• Escalates issues or recommends solutions to operational leadership. Inspires a culture committed to identifying process efficiencies to continuously improve how work is completed.
• Sets and aligns the operation(s) on key success factors and goals, ensuring objectives align to broader claims functional goals.
• Function as the operation(s) liaison with regulatory agencies.
• Collaborates effectively with internal and external stakeholders and engages appropriate parties to resolve complaints, problems, and coverage questions that are escalated from teams, escalating further if needed to ensure compliance with regulatory and company standards.

• Ability to lead and manage a claims operation within a geographic location and effectively communicate operational procedures.
• No Fault Florida experience is a plus
• Advanced knowledge of principles and methods pertaining to the claims field.
• Advanced knowledge of claims management practices, company operations and policies. Advanced insurance related designations/CPCU preferred.
• Bachelor`s degree plus 7-10 years of relevant progressively more responsible work experience required, plus proven claims management experience.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.