Medical Front Desk Receptionist

NCEPT Physical Therapy

Escondido, CA

Expanding fast – Looking for a dedicated

Medical Front Desk Receptionist

About our company:

NCEPT Physical Therapy stands for: personalized care, accountability, professionalism, and compassion. These values serve us in our mission to offer a unique physical therapy experience for our community.

NCEPT Physical Therapy has been helping and treating patients since 1988. We are all about helping people in our community so that they can revive and thrive - no matter the circumstances. We are about ensuring that our patients feel well cared for and taken care of and that they have a positive experience throughout their entire journey with us. We are committed to building a strong, innovative team that continues to grow in both their individual life as well as within the company, a team that is passionate about helping others and enthusiastic about implementing new ideas and solutions for the betterment of our community.

Our Location: 457 N Elm Street, Escondido, CA 92025

Our Website: www.ncept.com

Medical Front Desk Receptionist’s schedule: Monday to Friday, 8:30am- 5:30pm

Your Mission as Medical Front Desk Receptionist:

• Help patients feel at home upon arriving and leaving their appointments.
• Know the patient's plan of care and make sure patients schedule and keep appointments.
• Collect out of pocket costs (co-pays, etc.).
• Create and maintain patient records.
• Obtain prior authorization for patients when required.
• Work closely with the clinic lead and other referring physicians.

Required experience and qualifications:

• Preferably, you have a few years of experience with electronic health records and in physical therapy specifically, but we will not turn away the right person.
• We are looking for a compassionate individual who wants to take an active role in each patient experience.
• The right person must also be able to multitask, have excellent customer service skills, and be able to work in electronic health records.
• You will be the face of the company.
• More than anything, we are looking for future leaders who can add to our culture and build our vision to serve our community through powerful results while having fun along the way.

Preferred soft skills and personality traits:

• Upbeat and outgoing.
• Strong work ethic is a MUST.
• Getting along well with others and willing/able to engage conversation with patients.
• Able to maintain a friendly attitude even when under pressure or when things go wrong.
• Able to engage with patients, excellent communicator with high affinity for staff and patients.
• Demonstrate high responsibility and ability to work effectively with a team.
• Must be performance- driven and able to get the job done.
• Positive attitude and proven ability to mentor.
• Superb organizational and communication skills.
• Management of personnel resources, adaptability.
• Ability to be resourceful and proactive when issues arise.
• Professional attitude and appearance.
• Strong adherence to the Code of Conduct
• Customer service attitude.
• Attention to detail.
• Quality Focused.

Offered salary and other compensation:

Based on your experience and performance record, we offer a starting salary of $15.00 - $25.00/hour. Additionally, we offer

• 10 days PTO,
• Paid holidays,
• Health benefits,
• Matching 401K,
• Continuing Education,
• Bonus opportunities

Thank you for sending your application online.