Medical Assistant/OB/GYN CLINIC/Mon-Fri 8:00am-4:30pm

Duties:

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.

• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.

• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.

• Proactively approaches dissatisfied customers and implements customer service recovery measures.

• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.

• Obtains translation services as needed for customers.

• Participates in clinic meetings to assist in planning optimal patient flow for session/day.

• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.

• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Mon-Fri 8:00am-4:30pm at Pavilion for Women Center (Medical Center Area). There may be an occasional need to float to the Pearland OBGYN Clinic. All time will be spent onsite. The candidate must have their MA certification and must have recent OBGYN experience.

Skills:

• Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.

• The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary.

Bilingual in Spanish/English a preferred

Education:

REQUIRED- 3 years of related experience ONE of the Certifications or Registrations listed below:

CCMA - Cert-Cert Clinical MA - CCMA National Health career Association Or

CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or

EMT - Emergency Medical Techn Texas Department of State Health Services Or

EMT-A - Advanced EMT Texas Department of State Health Services Or

EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or

EMT-I - Emergency Medical Techn-Interim Texas Department of State Health Services Or

EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or

LIC PAR - Lic-Paramedic Texas Department of State Health Services Or

NCMA - National Cert Med Assistant National Center for Competency Testing Or

NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or

RMA - Registered Medical Assistant
American Association of Medical Personnel,
American Allied Health, American Medical
Technologists, or American Registry of Medical
Assistants

Location:

Houston Address: 6651 Main St., LEGACY*Legacy Tower
Postal Code:77030