MEDICAL ASSISTANT

Works under the direct supervision and responsibility of a physician. Assists staff, providers, residents and medical students with patient care, clerical, and organizational tasks using a team based approach in providing patient care. Responsible for coordinating appointment scheduling, diagnostic testing and medical record documentation and management. Provides information to patients so they may fully utilize and benefit from the care services. Conveys a positive image of USF Health. May be assigned to specific medical specialty (e.g., surgery, cardiology, neurology, etc.) to help with patient care related to that specialty or may be expected to cross-cover multiple specialties.

Note: Must successfully demonstrate competencies within job position.

Education: High School diploma or equivalent required. Certification/Registration as a CMA or RMA through one of the national certifying organizations required and must be maintained. BLS and AED certification is required and must be maintained; demonstrated competency within 90 days required.

Experience: Experience as a Certified Medical Assistant in a healthcare facility preferred. Aseptic technique preferred, demonstrated competency required within 90 days.

Skills: Knowledge of basic organizational tasks and patient care management skills with demonstrated specialty competencies. Ability to recognize and report abnormal symptoms of patient conditions. Adept at electronic medical record and proficient in computer skills, including Windows and MS Office. Adherence to institutional and department policies and procedures (i.e. attendance and dress code policies). Strong communication skills in order to effectively provide information to patients, families, and co-workers at all levels. Meets or exceeds Customer Service Performance Expectations at all times.

• Requirements reflect the minimum level necessary to be eligible for this position. Equivalent combinations of education and experience may be considered.

CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Patient Care Management

• Checks patient in and out in a timely manner
• Vital signs/measurements are taken and recorded in the EMR
• Prepares patient and assists provider with exams/treatments/procedures
• Administers Subcutaneous, Intradermal and Intramuscular injections
• Provides basic life support (BLS) / Automated External Defibrillator (AED) as needed
• Performs EKGs as requested
• Provides basic lab procedures/collects lab specimens
• Performs phlebotomy skills
• Manages refill prescriptions as authorized by provider
• Conducts patient education and provides after-visit documentation as appropriate; schedules follow-up appointment as appropriate
• Adheres to infection control / safety guidelines and is able to demonstrate the difference between sterile and aseptic technique

Organizational Tasks

• Schedules diagnostic studies
• Processes messages and responds to patient in a timely fashion (as defined by the institution and based on message priority classification)
• Obtains point of care lab results and documents results in the medical record appropriately
• Reviews medical record documentation prior to patient visit for completeness and prepares the medical record for physician review
• Coordinates emergency visits or “add-on” patients and schedules the appointment as appropriate
• Orders medical supplies as needed
• Stocks exam room/ work area – maintains equipment and examination rooms according to established procedures
• Act as a liaison between providers, patients, pharmacies, hospitals, other health care professionals and nonclinical staff to provide a team approach to patient care (team meetings, daily huddles to review daily schedules and enhance patient care)

Perform other duties as directed by supervisor