Medical Assistant

Samahan Health Centers

Mission

Building Healthier and Happier Communities Together

Operation Samahan
Inc. (OSI) is a federally qualified community health center that emerged over forty years ago. The agency serves low-income families and individuals in
the County of San Diego in two strategic areas with a high density population of Filipinos/Asian and other low-income, uninsured individuals

JOB
PURPOSE

The medical assistant is an essential member of the care team who performs the designated protocols
within the clinic to assist providers in completing health visits and carry out orders to ensure the patients have access to quality care and execute in a
professional and efficient manner under the clinical supervision of the medical/behavioral health/specialty provider and/or registered nurse.

ESSENTIAL
DUTIES AND RESPONSIBILITIES

Administration:

§ Responsible for preparation of patient visit to include exam room, medical supply and screening tools

§ Keep exam rooms clean according to clinic Infection Control Protocol.

§ Sterilize instruments as needed.

§ Prepare each patient’s chart for the visit (to include scanning of all previous medical records including prior provider visits, hospitalizations, recent laboratory and diagnostic tests orders, all specialty consultation reports)

§ Obtain and document vital signs accurately

§ Documents chief complaint, allergies, medical history of patient and family, mental health/substance use history of patient and family, family/social/cultural characteristics, behaviors affecting health, social functioning

§ Reviews, updates and documents medications and doses

§ Collects information on social determinations of health

§ Verifies documentation of patient/family preferences for advance care planning

§ Verifies documentation of patient communication needs pertaining to vision, hearing or cognitive impairments

§ Performs screening tools as determined by nature of visit (i.e. developmental screening tools, PHQ-9, PRAPARE tool, and others)

§ Instruct patients regarding indicated medical procedures and obtain consent as needed

§ Perform EKG’s, administer injections, and assist with medical exams as needed

§ Documents injections in government websites eg. SD112 San Diego immunization Registry.

§ Performs lab procedures, including venipuncture and blood draws, HCT, urines, and cultures as necessary to peak of scope.

§ Administer standing orders as relevant to the patient’s visit

§ Participates in daily care team huddle, responsible for ensuring huddle worksheets are available.

§ Ensures that all provider orders (laboratory, diagnostic and referrals) are entered in electronic health record accurately with appropriate coding.

§ Ensures that patients receive visit summary at the completion of the encounter (including treatment plan and goals) and ensures that patients understand instructions provided in the visit summary

§ Provides patients with educational/referral resources consistent with the treatment plan

§ Works with PSR to schedule patient’s follow up visit

§ Assist with follow-up for all patients, under the direction of the clinician and RN.

§ Review paperwork in charts and encounter forms for completeness and accuracy. Keep accurate records in EMR.

§ Participate in in-service training as directed by management

§ Assist in all areas of clinic as directed by supervisor.

§ Work as a member of the medical team, and assist other members of the team as deemed appropriate by the Provider or Management

§ Entry of data into EMR to maintain office records, patient records, make appointments for follow-up, to include direct referrals to specialists as needed.

§ Translate between the physician and the patient by explaining diets treatments or special instructions to be followed by the patient. Translations must be verbatim to what has been stated by the physician, unless instructed otherwise.

§ Assist in training of new medical assistants as directed byManagement

§ Call no-show appointments and re-schedules the appointment to include documentation in electronic health record.

§ Calls patients as directed by provider or nurse and documents telephone encounter in electronic health record

§ May rotate or be assigned to other areas in the clinic as needed at the discretion of the management.

§ Utilize the Primary Care Medical Home model to provide coordinated Team Care that addresses current diseases and provides panel management for preventative and health maintenance follow-up for the maximum number of patients per day.

§ Participates in quality improvement initiatives as directed.

§ Medical Assistants must be available to rotate Saturday shifts with their colleagues, as necessary.

Quality Management

§ Contribute to the success of the organization by participating in quality improvement activities.

Customer Relations

§ Maintain professional working relationships with all levels of staff, clients and the public.

§ Be a team player and cooperate in accomplishing department goals and objectives.

Safety

§ Maintain current knowledge of policies and procedures as they relate to safe work practices.

§ Follow all safety procedures and report unsafe conditions.

§ Know location of nearest fire extinguisher and emergency exits.

§ Follow all infection control procedures including blood-borne pathogen protocols.

HIPAA/Compliance

§ Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.

§ Comply with all regulations regarding corporate integrity and security obligations. Report unethical, fraudulent, or unlawful behavior or activity.

QUALIFICATIONS

Knowledge, Skills, and Abilities

§ Must have a high level of organizational skills.

§ Ability to develop and maintain positive interpersonal relationships with a variety of people.

§ Demonstrate effective verbal and written communication skills with staff, Board members, vendors, medical providers, and members of the general public.

§ Complete many different duties, often changing from one task to another of a different nature without loss of efficiency or composure.

§ Must be able to work under stress when confronted with critical or unusual situations.

§ Must be able to follow instructions explicitly.

§ Demonstrate ability to exercise analytic ability.

§ Ability to demonstrate lab safety and aseptic techniques.

Education and Experience

§ High School Diploma or GED.

§ Bilingual (English/Spanish) preferred.

Annual Requirements,
Licensure, and Certifications

§ Medical Assistant Certification.

• Current CPR Certification.

§ Have reliable transportation; clean driving record, and car insurance as required by the state.

PHYSICAL DEMANDS

§ Normal office and health center environment.

§ Move throughout the clinic and community.

§ Repetitive hand movement, use and view PC. Use fax, telephone, and copier.

§ Sits or stand for long period of time, reach, bend, climb, stoop, and lift up to 25lb.

§ Read and write, verbal and written communication, time management, and interpersonal skills.

§ Prioritize, meet deadlines, and use sound judgment.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with
or without notice.