Medical Assistant

Position Summary: The Medical Assistant (MA) is responsible for providing basic clinical care commensurate with his or her medical education to patients. Duties include performing initial clinical evaluations as well as directed procedures for urgent care, occupational health and workers’ compensation procedures.

Essential Responsibilities

1.

Maintains Customer Loyalty score at or above company benchmark

2.

Complies with necessary regulatory standards and licensure requirements mandated by Federal and State Agencies (i.e. HIPAA, OSHA, and CPR certification)

3.

Answers multi-line phone system within 3 rings

4.

Consistently communicates with patients on wait times; provides direction to the next step in the treatment process

5.

Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations

6.

Provides timely follow up regarding lab results

7.

Assists Registrars with patient check in/out procedures when necessary

8.

Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history, current mediations, allergies and other pertinent historical information as appropriate

9.

Assists with patient transfers

10.

Assists with procedures directly supervised by the clinician

11.

Assists in lab procedures under the supervision of the clinician

12.

Ensures that equipment is in proper working order and reports any malfunctions to the Center Manager or designee on duty

13.

Follows documentation procedures and completes required paperwork related to patient visit

14.

Maintains examination room and stocks if necessary

15.

Adheres to infection control/safety guidelines and patient confidentiality policies

16.

Administer any medication as ordered by provider and within your licensure/certification; Laboratory duties- Perform CLIA-waived lab test, draw blood and collect and label specimens for any send out labs; Perform DOT and Non-DOT urine drug screens and Breath Alcohol Testing (BAT)

17.

Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions

18.

Ability to relay information in a positive method

19.

Ability to calm upset patients and present a solution to their problems

20.

Proficient with practice management software and overall knowledge of MS Office

21.

Ability to work efficiently in a team or solo environment

22.

Performs other duties as assigned

Education:

• High School diploma or equivalent
• Registered or Certified Medical Assistant preferred
• BLS Certification preferred

Additional Knowledge, Skills and Abilities:

• Ability to work efficiently in a fast paced environment
• Ability to work weekends and holidays

Minimum of 1 year of experience as a Medical Assistant in a comparable environment or successful completion of a Medical Assistant program with externship experience