Medical Assistant Guide +

Hi, we're Oscar. We're hiring a Medical Assistant Guide + to join our Virtual Operations team. Candidates must work in person 2 days a week in our NYC office.

At Oscar Health we are refactoring healthcare. We want to help each of our members achieve their healthcare goals in a personalized way. To help us achieve that goal we are looking for innovative leaders who think big and push boundaries to refactor healthcare and the healthcare delivery system.

As we grow out our Virtual offering, we're looking for Medical Assistants to assist a Care Team in managing a panel of patients with a 'virtual first' mindset. You'll be working with a Care Team of MDs and Advanced Practice Providers to provide collaborative care.

In this role, you'll solve problems that truly change lives. You'll demonstrate organizational agility, coordinate cross functionally to get answers, and put patients first.

This is a full time position requiring 40 hours a week. Working hours will be between 7am - 8pm EST.

Responsibilities

• Support visits in person approximately two days a week, which may include: checking patients in, phlebotomy and point of care testing, administering vaccines (depending on state), managing inventory, complete MA-level visits, performing EKGs, assisting/chaperoning procedures, as needed and other ad hoc tasks from the Medical Director or Advanced Practitioners and operations counterparts.

• Provide live video virtual check in and check out support for patients

• Provide live phone and messaging support for patients.

• Provide support for your Care Team, including virtual MDs, Advanced Practitioners and Registered Nurses.

• Be proactive in planning for each patient's medical needs from initial outreach to solution

• Build trust and relationships with patients by setting clear expectations and following up with action

• Assist with the order process, including entering labs into EHR, sending requisition forms, coordinating referrals, and disseminating order information and results to providers

• Close the loop with providers after referrals are made, including collecting patient notes from providers

• Schedule appointments with patients for follow up care

• Call providers and facilities to clarify information and help solve complex cases

• Initiate and participate in case debriefings with medical assistants and providers.

• Coordinate with internal departments to facilitate patient care

• Coordinate with external providers and facilities to ensure patient needs are met (Laboratories, Imaging Facilities, Pharmacies, Vendors)

• Be an active participant with camera on, during team meetings, huddles and rounds

• Empower our patients to be proactive in their own healthcare

• Perform all other tasks or additional responsibilities as necessary

Requirements

• Up to date Medical Assistant certification or similar experience and/or education
• Knowledge of medical office management systems and procedures
• Internet speeds must be above 25Mpbs at home
• Must be able to comply with all Oscar Medical Group work from home policies

Preferred Experience

• Customer service skills and experience.
• Proven working experience as a medical assistant
• Phlebotomy experience
• Experience doing blood draws and vaccines
• Experience with startup culture
• Proficiency in word processing, spreadsheets, and patient management software

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

COVID-19 vaccine requirements for in-person work:

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date.

If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at accommodations@hioscar.com to submit an accommodations request.

• Note: In-person work includes: employees required to work from our offices (either full-time or part-time), employees conducting sales work in the field and employees conducting at-home or in-person visits with members.