Medical Assistant Floater

Our mission Is to eliminate health disparities and foster community well-being by providing and promoting the highest quality care in South Los Angeles

POSITION DESCRIPTION

POSITION TITLEMedical Assistant I – Floater
STATUSUnion
EXEMPT STATUSNon-Exempt
PAY RATE$18.00

DEPT/LOCATIONAll Location
SUPERVISOR’S TITLE Clinic Manager

POSITION SUMMARY (Briefly describe the position) Provides assistance with various healthcare services following established policies and protocols including but not limited to obtaining specimens, conducting routine lab studies, and assisting with administrative functions. Perform administrative and certain clinical duties under the direction of physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician. Assists in examination and treatment of patients under direction of Provider by performing the follow duties. Must be able to travel to different clinic location requested by Director of Operation or Clinic Manager.

Note: The information in this position description indicates the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job. Revise 10/11/11.

REQUIRED SKILLS AND QUALIFICATIONSEducation : (Required) • MA Medical Assistant Certificate Experience : (Required) • Two years’ experience field • Travel to different clinic locations• Bilingual English/Spanish (Required) • Knowledge of medical terminology. •Strong charting/documentation skills. •Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. •Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline. •Demonstrated competence in reacting to and handling emergencies. • Proficient Microsoft Office • EHR- Electronic Health Record (Preferred) • PMS- Practice Management System (Preferred) Licensure/Certification : • CPR, BCLS, OSHA, Phlebotomy, First Aid • Employees are responsible for maintaining individual certifications as required by job function or by law and provide Verification and recertification when requested by management.

PRINCIPLE ACCOUNTABILITIES. We acknowledge that all employees should have goals and objectives that support the Mission of St. John’s and that each should be accountable for personal, team and organizational goals.

Duties and Responsibilities:Personal-Team-Organization• Interviews patients, take vital signs (such as pulse rate, temperature, blood pressure, weight and height) and records information. • prepares treatment rooms for examination of patients. • Drapes patients with covering and positions instruments and equipment. • Hand instruments and materials to medical provider as directed. • Cleans and sterilizes instruments. • Operates X rays, electrocardiograph (EKG), and other equipment to administer routine diagnostic test or calls medical facility or department to schedule patients for tests. • Gives injections or treatments, and performs routine laboratory tests. • Keys data into computer to maintain office and patient records as necessary (Misys, LINK). • Keeps exam and treatment rooms clean, well stocked. • Set up equipment in exam rooms. • Performs hearing screening, plotting growth parameters. • Advises patients concerning preparation for tests. • Documents administration of immunizations and medications in chart. • Administers immunization injections/treatments (must be done only with licensed provider on premises). • Calls patients to provide normal and abnormal lab results. • Keep logs: lead, medications, record refrigerator temperature and zero scales daily and abnormal TB results. • Calibrates lab machines as needed and urine machines monthly. • Helps with translation for providers. • Willing to travel between clinic sites. • Knowledge in vaccination pediatrics. • Adheres to dress codes and appearance when dealing with patients. • Uses professional and positive telephone techniques. • Proficient in English and Spanish in order to communicate with patient requests. • May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones or filing. • Electronic Health Record (EHR) inputting prescriptions and patients chart. • Practice Management System (PMS) Registration, Scheduling and Billing. • May help file back medical charts. • Maintains patient flow to reduce waiting time. • Performs lab proficiency testing, run in-house lab tests, prepare outside lab specimens, check lab orders and bills for accuracy. • Participates in MA review of charts. • Send out Medical Records when requested by other offices. • Attends staff meetings. • Inventories and orders medical supplies and materials. • Notifies clinic manager when supplies need to be ordered when vaccines or medications are out. • Serve as advocate for Indigent Program organizing forms for providers, instructing patients, helping patients complete forms and serving as liaison with drug companies. •Other duties as requested by Supervisor.
MISSION STATEMENTOur mission is to eliminate health disparities and foster community well-being by providing and promoting the highest quality care in South Los Angeles.
VISION STATEMENTThe vision of St. John's is to deliver high-quality primary and preventive medical, dental, and mental health services that go beyond the borders of tradition to uninsured, underserved, and economically - disadvantaged persons in Los Angeles. We are devoted to instilling the value of well-being to our communities, resulting in self-advocacy, self-esteem, and self-sustenance through innovative and developmental programs and collaborative endeavors.
COMPANY VALUES
DignityWe honor and respect every person we encounter as a valued member of the human family whose gifts and rights are to be protected.
ExcellenceWe support and champion individual and organizational growth, accountability, creativity, teamwork, and commitment to quality, and the best standard of care.
Well-BeingWe promote and advocate for the full integration of our patient’s physical and mental health with their needs as an active member of a vibrant and just community.
Social JusticeWe collaborate with others to develop systems, organizations, and programs that address the needs of and empower all members of our community with a preference for the most vulnerable and disadvantaged.
Commitment to Process Improvement
Employees will make a commitment to the change process and embrace new systems and technology designed to enhance employee skills and improve patient care.
Employees will actively engage in designing, implementing and optimizing new systems for efficient operating.
Employees will be dedicated to a patient-centered medical home model fostering excellence in customer service and patient care.
Employees will provide cross functional support to other employees which means you will be responsible for “other duties as assigned” to pick up the work load and rebalance the work load for continued efficiency in patient care.
Essential Job Functions include the following:Physical Demands : The physical demands described here are representative of those that be met by an employee to successfully perform the essential functions of this job and include the ability to type and operate a personal computer with various software programs, effectively operate standard office equipment, bend, stoop, crouch, kneel, twist, balance, and work at a desk, lift and carry up to 25 pounds, and communicate (written and oral) in a clear and professional manner.
Mental/Cognitive Demands : Establish and maintain effective work relationships with co-workers and customers, maintain regular attendance, understand and carry out a variety of oral and written instructions, have knowledge of proper English usage, grammar, punctuation, spelling, and vocabulary, have the ability to learn office principles, practices, and methods, understand filing systems, including numerical, alphabetical, and chronological, learn a variety of procedures, policies, and services of the assigned work unit or program, perform assigned duties with efficiency and accuracy and maintain confidentiality.
Competency DefinitionsCompetencies are metrics used to measure how well you perform your duties and responsibilities on the job. For example one employee may handle X numbers of patients per day but when surveyed, the way the patient was handled or mishandled speaks to competence . Competence is measured on a scale of 1 (low) to 5 (high).
Personal
1 Results Orientation

• Employee takes initiative and sets high goals and consistently achieves goals as assigned.
• Quality of work is accurate and has consistent neatness and detail.
• Quantity of work meets goals and deadlines. Maintains a steady pace under pressure.
  

2 Decision Making and Problem Solving

• Weighs all facts before making a decision and willing to take action within limits.
• Consults with superiors before taking action. Digests relevant information.
• Anticipates and prevents problems before they get out of hand.
  

3 Judgment

• Uses sound logic and factual information to analyze situations.
• Knows how to find information relevant to circumstances.
• Can withhold personal feelings and politics when making decisions.
  

4 Oral and Written Communication

• Is effective in one-on-one and groups situations.
• Can listen and respond appropriately discussing matters.
• Provides professional responses to internal patients and external vendors.
  

5 Flexibility and Dependability

• Performs effectively when faced with varying operating conditions.
• Punctual, attentive and accepts responsibility for all duties assigned.
• Can adjust quickly to changing environments and demanding situations.
  

6 Job knowledge and Technical Skills

• Proficient in job knowledge and technical skills required for the position.
• Shows understanding and demonstrates skills as needed.
• Learns new skills and terminology as appropriate in a changing environment.
  

Team
7 Planning and Organizing

• Schedules time effectively, meets deadlines, to achieve all goals and objectives.
• Plans each day with priorities and accomplishes daily, weekly and monthly goals.
• Demonstrates good time management and strong administrative skills.
  

8 Supervision

• Accepts corporate mission and objectives and is aligned properly to outcomes.
• Keeps supervisor informed with updates, reports, and changes.
• Supervises with integrity and demonstrates leadership when assigned employees.
  

Team (continued)
9 Teamwork and Developing Others

• Builds teamwork and team spirit among all employees.
• Maintains solid working relationships that support and encourage one another.
• Enforces team concepts over personal bias and individual opinions.
  

10 Composure

• Maintains composure and objectivity when under pressure.
• Embraces change and new challenges with enthusiasm and energy.
• Handles themselves in a mature and professional manner.
  

11 Building Relationships

• Maintains rapport with employees, patients and stakeholder.
• Manages conflict constructively to achieve mutually beneficial outcomes.
• Builds consensus and overcomes.
  

Organization
12 Leadership

• Employee is a positive role model and demonstrates integrity on the job.
• Develops others to maximum capacity for growth and incremental improvement.
• Manages others to win loyalty and commitment.
  

13 Awareness: Internal and External

• Understands internal corporate culture and can maneuver as required.
• Keeps abreast of new services and changes that affect the business.
• Keeps informed on community, political and legal matters pertaining to St. John’s.
  

14 Quality Control: Improvement of Patient Care and Profitability

• Exceeds patient expectations in providing services to our community.
• Properly matches patient need to appropriate referral service(s).
• Supports St. John’s Mission with enthusiasm and in a caring manner.
  

Acknowledgement: I have read and understand my job description duties and responsibilities, Mission, Vision, Commitment to Process Improvement, and Competency definitions and accept the position as defined.
Employee Signature ________________________________ Date ____________________________
Print Name _______________________________________ Date ____________________________
Human Resources ________________________________ Date ____________________________