Medical Assistant / Care Manager

Reports To: Clinical Administrator

Position Summary:
Responsible for administrative as well as clinical tasks, such as maintaining patient records, preparing patients and rooms for examination and assisting physicians with exams. Also will also be responsible for assessment for patients that are non-compliant with various care gaps as required per insurance needs and providing coordination of services.

• Screens patients according to FCHC protocols (i.e. obtaining vital signs, height, weight, vision/hearing testing) and any other procedures directed by the supervising provider/Clinical Coordinator, or Clinical Support
• Performs accurate charting in medical record in accordance with FCHC policies and procedures.
• Provide assistance to nurses and providers as
• Maintain exam rooms and work areas (i.e. keeping well-stocked, orderly and clean, to include disinfecting exam tables between patients as per infection control policy).
• Perform phlebotomy/finger stick as permitted by
• Administers injections according to position requirements (i.e., subcutaneous, intramuscular and intradermal injections).
• Perform procedures, as ordered (i.e., EKGs, nebulizer treatments, pulse oximeter, ear lavages, )
• Able to accurately make/cancel/reschedule appointments in the computer appointment system. Able to follow-up on appointment to determine patient compliance and contact patients to reschedule (no-show policy).
• Maintain strict infection control (i.e., sterilizing instruments, performing procedures, needle disposal, ).
• Understand all emergency protocols and respond
• Have current knowledge of and participate in maintenance of drug assistance
• Understand and assist in the referral process of patients to outside services or providers. Follow-up on patient referrals, as necessary
• Understand mandatory reporting of child/elder abuse policy and
• Understand State requirements for reporting of communicable diseases and offering of special labs for pregnant patients.
• Understand and utilize the VFC program where applicable and document accurately including 680 forms and vaccine administration
• Counsel patients per treatment plan (i.e., diet, exercise, medication, )
• Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served. The individual must demonstrate knowledge of the principles of growth and development over the life span. Must be able to identify and categorize each patient’s age-specific grouping of needs, such as those for infant, adolescent, or geriatric
• Performs in-house waived testing, after they are quality controlled, which may include some or all of the following: pregnancy tests, hemocue/Hemoglobin, glucometer, urine dip, hemoccult-stool, oraquick, or throat swab. Each test will be done according to directions/procedure and results logged in patients’ medical record.

• Conduct assessment for patients that are non-compliant with various care gaps as required per insurance needs. Evaluation of the patient’s mental and social history as well as learning needs assessment. Evaluate service needs with patient, with input from medical care team. Must be documented in the patient’s medical
• Coordinate follow up with patients who have been seen in ER, have been discharged from the Hospital or considered a high utilizer per insurances to insure timely appointments are given for follow
• Monitor client’s progress and appointment compliance. Efforts to review follow up of care and compliance with medical team to be reviewed and documented in the patient’s medical
• Ensure that care team works to coordinate care, referrals and services of patient in accordance with the patient’s care plan and review for compliance with organizational standards. Ensure referrals are completed according to FCHC’s time
• Maintain contact with each patient who is receiving services via Care Management (Care Gaps), per FCHC care management policy. All calls to patients must be returned within 48
• Maintain documentation and data collection in accordance with FCHC and other specified agency guidelines. Conduct and/or participate in program evaluation as
• Coordinate care between care team and hospital as well as refer/link patients to other community programs and provide assistance in completing necessary paperwork for program referral, for continuity of
• Serve as a member of the Clinical Quality Measures committee and participate in any care gap outreach that is
• Act as an advocate for the patient and/or patient’s
• Participate in interdisciplinary team meetings and maintain open communication with providers.
• Conduct on-going contact services when
• Maintain accurate records in the patient’s electronic health
• Availability and choice of appointment times should attempt to accommodate the patient’s schedule and
• Coordinate individual or group based education, or patient self-management goal setting, as appropriate for
• Maintain appropriate licensure and certification, if
• Travel to other FCHC sites, meetings, trainings and other FCHC activities when
• Participate in training programs and

Minimum Qualifications

The minimum requirements:

• Associates Degree with 3 years of public health/community health experience; or
• High school diploma or its equivalence with 5 years of public health/community health experience.
• Previous experience with Electronic Medical Record is
• Possess excellent verbal and written communication
• Valid Florida Driver’s License, and have reliable/accessible
• Bilingual Spanish/English preferred.
• Proof of satisfactory completion of an approved medical assistant program or nursing assistant program
• Registered and Certified Medical Assistants must maintain current RMA/CMA certification.
• Current CPR certification- Preferred.

Knowledge, Skills and Abilities

• Ability to maintain confidential information.
• Must be able to assist in the application of various referral/assistance programs, entering very sensitive information into a variety of computer systems in a fast-paced environment.
• Expected to handle a high volume of work with strict deadlines
• Must be able to prioritize work, and be flexible to changes at any moment
• Must be able to work with patients of all socio-economic conditions.
• Must abide by the policies, procedures, laws, rules and regulations of Florida Community Health Centers, Inc., The Department of Children and Families, Florida Healthy Kids Corporation (KidCare) and any other social program for which an application is
• Must be prepared to report suspected child or elderly abuse as well as suspected fraud to the appropriate authorities.
• Must have knowledge of community resources.
• Must be organized, have problem-solving skills and communication skills to articulate medical requirements to patients, families/caregivers, medical and non-medical staff in a professional and courteous
• Must be computer literate and have experience within Microsoft Office and Microsoft Excel.
• Athena software experience preferred.
• Be culturally sensitive.

Additional Notes

This job description is not intended to be all-inclusive, and the employee will also perform other reasonable related business duties as assigned by supervisor.

• This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.