Meat Customer Service (Part-time, Afternoons-close Including Weekends)

Meat Customer Service provides prompt customer service to both internal and external customers, while maintaining a safe and hazard free work environment with a goal of zero employee accidents. Daily duties will include providing prompt, friendly, and knowledgeable service to customers seeking information on meat and seafood, as well as helping to keep the department fully and attractively stocked.

Meat Counter, Cases, and Customer Service

• Produce sausage to maintain adequate supplies of each flavor
• Prepare poultry and seafood following established priorities and standards for appearance, size, weight and wrap
• Offer suggestions and samples for purchases and ways to use products
• Wrap poultry, seafood and meat to order
• Create and take orders including: sales, purchase, special and wholesale
• Adhere to merchandising/sign branding standards and make signs and shelf tags
• Maintain fully stocked, attractive displays, while maintaining proper storage conditions
• Label items accurately with price tags or signs as needed
• Support production by grinding, wrapping, pricing, cryovacing and cleaning

Business Operations, Safety and Compliance

• Alert Management of potential theft or other emergencies
• Report customer suggestions, comments, and complaints to Meat Manager
• Answer phone calls, check phone messages daily, and take customer orders accurately
• Pull short-date or low-quality items, record and dispose of them following established procedures
• Monitor cooler and freezer temperatures and keep coolers, food prep and storage areas in clean, sanitary condition, meeting health department standards.
• Fill out HACCP (Hazard Analysis Critical Control Points) log daily
• Advise Meat Manager of equipment repair, replacement needs, and safety concerns
• Check deliveries for damage, quality and accuracy, notify Meat Manager of discrepancies. Rotate deliveries into storage.
• Attend staff meetings, assigned training requirements, and participate in inventory counts
• Identifies self as employee by being in VNF attire and name tag
• Perform any other duty as assigned by Management Team

Mandatory Qualifications:

• English proficiency
• Age 18+
• Excellent time management, organizational and communication skills
• Detail oriented and able to multi-task and remain flexible to the changing needs of the business
• Regular, predictable attendance

Preferred Qualifications:

• Previous customer service and meat department experience
• Familiarity with natural foods, grocery industry or cooperatives

Physical Demands:

• Ability to lift/push/pull/carry up to 30 pounds frequently, 30-50+ pounds occasionally
• Manual dexterity with ability to reach, grasp and utilize hands, wrists, and fingers for extended periods of time
• General visual acuity to evaluate and interact in working environment for extended periods of time
• Ability to stand and walk for extended periods of time
• Regular exposure to working in refrigerated and frozen environments
• Ability to climb ladders, kneel, crouch, and bend occasionally required
• Must be willing and able to physically handle all products that Valley Natural Foods meat department carries, including pork

Reports To: Meat Supervisor

Supervises: N/A

Department, Status and Salary: Meat, Part Time, Hourly (At Will)

Valley Natural Foods Core Competencies

• Adaptability/Flexibility/Dependability
• Communication/Listening Skills
• Customer Service/Customer Focus
• Integrity/Ethics
• Sense of Urgency/Productivity
• Teamwork/Interpersonal Skills
• Work Environment/Safety/Job Knowledge

Position Specific Competencies

• Product Knowledge

The information above is intended to describe the general nature and level of work being performance by people

assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves

the right to amend and change responsibilities to meet business and organizational needs as necessary. This is

not an employment contract and does not interfere with MN’s Employment At Will Law.