Mauna Kea Beach Hotel Manta PM Cocktail Waithelp*

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resorts. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefit package will be attractive. In addition to industry competitive salaries, team member recognition programs and training and career opportunities, we also offer the following benefits: medical, drug, vision and dental care, life insurance, paid vacation and sick leave, dining and golf discounts and more.

At Mauna Kea Resorts, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Cocktail Waithelp* Job Description

Primary Responsibilities: Welcome guests and greet them in a friendly manner, personalizing the service. Take orders and serve beverage to patrons. May take orders for light meals or hors d’oeuvres. Process orders through the resort’s POS system, following procedures. Present bill and accept payment according to policy and procedures. Is responsible for the set-up and cleanliness of lounge and surrounding area. Must adhere to applicable liquor laws and resort’s service procedures.

Essential Duties:
1. Clean tables and chairs and set up seating area for cocktail service.
2. Welcome and greet guests in a friendly manner, personalizing the service.
3. Able to answer questions regarding the drinks and make recommendations and upsell when possible.
4. Take drink orders and input all food/beverage orders in the resort’s POS system.
5. Follow County regulations and hotel policies in serving alcoholic beverages.
6. Order food from restaurant or room service at guest’s request.
7. Serve appetizers offer at the bar.
8. Remove used glasses and clear tables.
9. Consistently perform tasks as specified on sequence of service standards and SOPs.
10. Recognize and appropriately respond to irate patrons; contact hotel manager on potential problems.
11. Perform other related duties as assigned or required.

Other Duties:
1. Recommend the resort’s restaurants and facilities to guests
2. Clean and secure lounge and surrounding area at closing.

Working Conditions:

• Hotel bar or venues
• Lighting may be limited depending upon the venue
• Outdoor venues would be subject to various weather conditions.

Work Hours:

• Able to work shift and days determined by manager
• Able to work more that 40 hours per week when needed

Equipment Use:

• Proficient in the use of the resort’s POS system.
• Telephone

Mental and Physical Demands:

• Able to multi-task and organize workload
• Able to stand, walk, bend, stoop and reach during most of shift.
• Able lift and carry up to 25 lbs.
• Able to push and pull up to and over 50 lbs.
• Able to manage stressful and challenging situations when dealing with guests

Communication Demands:

• Able to communicate verbally to employees, managers and guests.
• Able to communicate over the phone.

Minimum Qualification Requirements:

• Department of Health TB clearance
• Read and write to perform job duties
• Must be pleasant, friendly and smiling
• Must be at least 18 years of age
• Must be able to multi-task

We appreciate your interest in joining our O'hana. Due to the numerous inquiries we receive, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.