MATCH Product Manager

The Franchise Brand Performance (FBP) team is a group within Mastercard Franchise that engages customers to optimize performance and enhance the strength of our brand and acceptance on the network. FBP is actively engaged in efforts to strengthen the safety of the network and brand by deploying global compliance initiatives to support these objectives. The FBP team is looking for a Product Manager to drive enhancements for our MATCH product. The ideal candidate is driven, self-motivated, a curious learner, has the ability to work and develop good relationships with cross-functional teams, has excellent communication skills including with senior leadership, and can succeed through ambiguity.

Role

• Maintain and manage product roadmap, ensuring feature prioritization, product release planning and alignment with strategic objectives
• Product management, including updating product documentation, monitoring budget and working closely with the MATCH Product Owner on updates and reporting
• Involvement in idea generation for enhancements to MATCH, including concept validation, business case development and planning
• Help develop and maintain strategic product plans, including analysis of revenue opportunities, costs and risks
• Provide support to sales and customer facing teams with communication and training on product functionality and roadmaps
• Validate solutions and features to enhance MATCH by using feedback from collaboration exercises with willing customers
• Effective engagement and relationship building with business partners across the Mastercard organization

All About You

The ideal candidate for this position should:

• Have been part of a cross-functional team and managed elements of a cross-functional project with demonstrated success building relationships and delivering results with global, multi-cultural and remote teams
• Have experience of interaction with internal and external stakeholders at all levels, through participation in meetings, workshops and events, and be a strong, confident writer and speaker, able to communicate vision and roadmap effectively to a wide variety of stakeholders
• Have financial and business acumen
• Be customer focused, constantly keeping customer needs front of mind when conceptualizing product features
• Work collaboratively to solve problems, be proactive and be able to simplify complex information for effective communication

In addition, desirable experience is:

• Experience in the payments industry
• Experience of involvement in developing product roadmaps, strategies and budget processes
• Proactivity in seeking to challenge and improve processes with proven success

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.