Market Technical Director

Market Technical Director #NP Are you passionate about great customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends!
Who are we?
Rentokil North America is part of the world’s largest pest prevention provider and the third-largest in North America and Canada. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. As well as having the trust of hundreds of thousands of homeowners to protect their investment against pests! We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services. ResponsibilitiesWhat do our Market Technical Director's do?

The Market Technical Director is responsible for developing the technical expertise, customer service skills, communication and presentation skills, and internal coaching and development skills of the Rentokil Technical Service Managers (TSMs) to provide effective support of Operations and Sales. The Director, and team of Technical Service Managers (TSMs), provide support, coaching, and development programs to ensure Rentokil provides pest control services that meet or exceed our customers expectations, and are executed by the most competent Pest Specialist in the Industry.

• leverages internal data to effectively direct resources and develop
  solutions to support the business
• identification of service delivery gaps and opportunities
  development of target training content and coaching activities
• introduction of new products, devices & application equipment, development and implementation of field service protocols, standard-operating procedures and escalation protocols.
• development of Rentokil service protocols for all Rentokil lines of business and ensuring all service offerings are performed in conformance with federal, state, and local rules and regulations.
• acts with urgency, thinks and acts commercially, and effectively leads and develops the team of Technical Service Managers to support the needs of the business.
• supports RNA innovation efforts through the coordination of field trials, customer site testing, and/or third-party testing in collaboration with the US and Global Innovation teams.
• supports Rentokil Sales and Marketing teams with technical information, customer issue response and support, and provides presentations, articles and interviews in support of Rentokil business activities.
• The MTD represents Rentokil at key accounts and prospects, and develops relationships with industry association, state and federal legislative bodies, and industry vendors.
• advances the Rentokil safety culture through training support, field interaction with associates, and TSM conduct of facility audits and assessments. The MTD stays current on urban pest trends, pest management technologies and innovations, and integrated pest management solutions to ensure Rentokil provides best-in class customer service with the best trained, and most competent, Specialist in the industry.

What do you need?

• High School Diploma or GED
• Bachelor’s degree in Business Administration
• 2+ years of Analytical Experience.
• Advanced Excel skills
• Previous experience in operations, logistics, and scheduling
• This job is a remote position and occasionally may require travel.
• Travel by Car and Airplane up to 20% of the time depending on geographic location.
• Strong knowledge of office applications including Google Suite is preferred.
• Must demonstrate ability to communicate well, both verbally and in writing.
• Strong process orientation with the ability to both create sustainable/repeatable business processes and hold others accountable to deliver through those processes
• Ability to build strong relationships at all levels and across all organizational boundaries
• Demonstrated ability to live and operate within our values of service, relationships and teamwork
• Must pass pre-employment background screen and drug test
• Must possess a valid driver’s license and pass motor vehicle record search
  

Why Choose Rentokil?
A career with Rentokil is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

• Professional and Personal Growth:
  • Robust Paid Training & Professional Development Path
  • Opportunity to grow - We love to promote from within!
  • Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
• Wellness:
  • Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
  • Access to Flexible Spending Accounts for Health-care or Dependent Care Expenses
  • Outstanding Company-Paid Short Term Disability
  • Access to Long-Term Disability Insurance
  • Wellness Reimbursement Program
  • Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
  • Company-paid sick time
• Savings & Retirement:
  • 401(k) retirement plan with highly-competitive company-matching contributions
  • Holiday Savings Club option with company-matching funds
  • Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
• Work-Life Balance:
  • Vacation Days & sick days
  • Company-Paid Holidays & Floating Holidays

We are looking for individuals who want to make a difference where our customers live and work. Is that you? QualificationsRentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.