Market Center Tech Trainer

Your job title: Market Center Tech Trainer
Where you will work: Keller Williams Momentum Palatine, IL

Who are we?

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. With industry-leading business consultants, generous commission splits, and an endless value proposition, Keller Williams Momentum is the place for agents looking to rapidly build and grow their real estate businesses.

Who are we looking for?
The Market Center Tech Trainer will drive tech training and support to MC Leadership, Associate Leadership Council, and Agents.

They will support MC Leadership in recruiting top agents through sharing the value proposition of KW Technology and retaining top agents by training and engaging them in our technology. They are responsible for first level technical support to the associates in the market center.

We are looking for someone with technology and training in their background, a problem solver, a business consultant, someone who is highly assertive, passionate, and a people-oriented individual who operates with urgency.

This person has strong communication skills and naturally connects with others. They understand technology and have a strong handle on our competitors’ technology. They understand the unique value proposition of Keller
Williams’ technology and can effectively communicate the opportunity to any business owner.

They naturally exhibit the WI4C2TS belief system in their dealings with others. They are learning-based leaders who embrace succeeding through others.

What will you do?
This is the 20% of the job

• Train the market center on KW Technology
• Facilitate Tech Assessments with Team Leader
• Onboard associates into Command
• Tier 1 technical support for market center

You will also…

• Review vital signs – understand MC tech/command gaps – identify opportunities to build education and training calendar to support market centers based on gaps
• Evaluate support requests – build education and training to support FAQs
• Train associates leveraging multiple delivery methods – evaluate training engagement based on tech adoption metric
• Leverage ALC Tech Committee to help facilitate and deliver tech training
• Know, understand, study, and effectively communicate all real estate technology – become an expert in Keller Cloud Technology
• Leverage information on tech competitors to show recruits/agents value proposition of KW technology and to support KWRI in future iterations of technology
• Attend weekly calls with KWRI to learn new tech initiatives, build new information into MC tech training calendar, and communicate gaps/challenges with RTT

• Know, understand, communicate, and route escalation points for associate tech support
• Respond to support inquiries within 1 business day
• Communicate tech updates on MC Calls and meetings
• Attend all RTT led meetings and calls

Communication/Engagement

• Weekly tech update meeting on updated tech initiatives
• Quarterly tech training for ALCs
• Facilitate MC training 2-3 times per week at minimum
• Weekly update to MC Leadership on known bugs, issues, developments, and agent feedback
• Weekly update to associates re: tech updates via social media and/or email (or other communication medium)
• Social media posts 2-3 times per week re: MC technology
• Weekly regional tech calls
• Monthly regional tech training masterminds
• Weekly communication on “wins” to MC Leadership re: tech engagement

Knowledge/Skills

• Performance based and goal driven
• Extraordinary people skills
• Problem-solving skills
• Business acumen and training experience
• An in-depth understanding of real estate technology
• Real estate knowledge, experience, and skill with emphasis on residential real estate
• Track record of success
• Mastery of the KW technology: Command, CommandMC, Connect Next,

Compensation
Full Time Position
Salary – Based on experience
Medical/Dental/Life Insurance Options
Performance Based Bonuses
Professional Development
Paid Time Off/Vacation

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All customers, clients and employees are required to wear a mask and practice social distancing while in the office.

Company's website:

• kellerwilliamsmomentum.com

Company's Facebook page:

• https://www.facebook.com/KWmomentum

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings