MA/Psychiatric Support Staff - Part-time

Position Summary:

The Psychiatric (Psych) Support Staff under direct supervision plans, implements and completes assigned administrative and clinical projects. The Psych Support Staff will provide clinical support to medical staff, including but not limited to: prescription refills, taking vital signs, recording medical history, etc. Performs duties including composing sensitive correspondences, proof reading and editing materials for accuracy and gathers patient data. May perform general office duties including but not limited to the following tasks word processing, photocopies, files, shreds, sorts/distributes mail, provides reception and telephone services. The Psych Support Staff will maintain department specific files that may be sensitive in nature. The Psych Support Staff must demonstrate excellent customer service and have enthusiasm about the program and the Pine Rest organization.

Principal Duties and Responsibilities:

• Offers support to team (i.e. check in/out of patients, answering and triaging patient phone calls, and opening/closing responsibilities).
• Offers administrative support including but not limited to the following tasks: answering questions based on knowledge, scanning and copying, letters of correspondence, monitoring psychiatry staff schedules (i.e. referral scheduling, maintaining of cancellation list and coordinating model of care appointments).
• Check vital signs as assigned for people receiving psychiatric services.
• Must maintain composure in environments of elevated stress to include but not limited to professionally and calmly handling crisis calls to determine appropriate next steps in the assessment process.
• As assigned, completes phone triage, documents calls, and collaborates with the interdisciplinary team.
• Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
• Performs related office duties such as patient registration, insurance verification and courtesy phone calls.
• May be responsible for data entry and maintaining medical records in Pine Reset Electronic Medical Record system, including assisting physicians in completing medical records.
• In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.
• May be required to manage and implement emergency procedures for the entire organization.
• Prepare medication refill requests (within 24 hours of receiving). Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc.
• Monitor requested lab orders per program guidelines.
• Manage sample medications. Weekly verification of supply and check for expiration dates. Dispose of any expired medication per Program guidelines.
• Manage psychiatric in basket requests. Prepare any refill requests sent directly from the pharmacy.
• May be responsible for data entry into Pine Rest’s Electronic Medical Record system.
• May support clinicians directly with office support or the transition clinic.
• May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others.
• May handle high-level information for internal and external customers.
• May calculate charges, collect, and verify chargeable for therapies / procedures (in clinical areas) and follows up on balances accordingly.
• May be responsible to balance the daily Cash Sheet.
• Responsible to role model the mission and values of the organization, presenting a professional image that is projected in appearance, attitudes and behaviors, time management and communication skills. Provides spiritual, emotional, social, mental and physical support to patients.
• Responsible to create a customer-friendly environment and provide a high level of customer service to all persons’ served and their families, while demonstrating a commitment to relationship based care.
• Support and promote a recovery focused environment and person-centered approach within the program.
• Responsible to uphold the healing ministry of Christ through relationships that honor integrity, stewardship, empowerment, the promotion of diversity and professional excellence.
• Must maintain annual training and demonstrate competency in the required programmatic training.
• Performs other duties or functions as assigned.

Required/Desired Qualifications:

Education, Training, and Experience:

• A minimum of three years of progressively responsible support services work preferred.
• Position prefers individual to be a registered or certified Medical Assistant. Ongoing CEU credit requirements must be met yearly.
• Experience in a behavioral health / psychiatric facility preferred.

Specific skills, knowledge, and abilities:

• Ability to provide care/service within the scope of: Holding a conviction to express Christ’s love and compassion to recipients of services, coworkers, and surrounding communities through integrity, stewardship, empowerment, the promotion of diversity, and professional excellence.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• A high level of decision-making in order to find solutions to technical problems, to explain & enforce procedures.
• Excellent communication skills are needed due to frequent exposure to internal and external customers.
• Strong organizational and detail skills are required to prioritize variety of job tasks and functions.
• Proficiency of electronic systems is required to perform tasks using data and/or ability to learn system with ease.
• Flexible schedule to work both day, evening, and weekend is preferred.
• Analytical skills necessary in order to collect, analyze, and interpret complex patient data, to determine importance of information collected and the ability provide this data to providers and other team members as necessary.
• The candidate may be required to have a valid Michigan driver’s license and ability access to access Pine Rest Transportation Vehicles for the performance of job duties.