Manhattan Case Coordinator (Bilingual Spanish/ English)- Pre-Trial Services

Manhattan Supervised Release provides bail supervision services to individuals arrested in Manhattan for misdemeanors and non-violent felonies. Supervised participants are mandated to comply with release reporting conditions in the community and may seek voluntary help with connection to behavioral health treatment and a variety of community-based supports and services.

CASES seeks a Case Coordinator for its Pretrial Services Case Management program. Rapidly after release into the program, the Case Coordinator conducts Supervision Introduction/Orientation meetings with new participants to review supervision conditions that will be required under the supervision plan. The Case Coordinator assists participants on their case load to comply with supervision appointments and court appearances during the pendency of their legal case. The Case Coordinator also conducts ongoing service need assessments with participants and develops collaborative service plans addressing identified needs and goals. The Case Coordinator will ensure participants receive services that are strengths-based, gender-specific, and culturally sensitive while adhering to the core principles of risk, need and responsivity to reduce recidivism, increase engagement in community treatment services and support participants to achieve their self-identified goals for treatment, recovery, rehabilitation, and crime-free community integration. This position is based in the program’s respective borough office as well as field work in the larger NYC community as needed to assist participants.

• Provide supervision and community-based services to a caseload of pretrial participants
• Rapidly (within 24-48 hours of release) conduct Supervision Introduction/Orientation meetings with new participants to review supervision conditions, the reporting schedule (as assigned by level of recidivism risk), and the mandatory methods of communication (face-to-face, telephone, and texts) that will be required under the participant’s supervision plan;
• Work collaboratively with the court and other pretrial staff team to facilitate and ensure caseload participants’ successful completion of mandated supervision appointments and court appearances during the pendency of their legal case;
• Review legal and court screening documentation and work with participants to analyze their offending behavior patterns, identifying behavioral changes, need for implementation of supports that may reduce likelihood of any pretrial arrests;
• On an ongoing basis, conduct service need assessments with participants to examine psychosocial needs and problems, including the severity of mental and substance use disorders, problems affecting participation, engagement, and continuity in supervision and treatment and individual motivation for treatment;
• Link participants to treatment based on their eligibility, preferences and needs and provide escort to community services;
• Ensure the timely flow of community outreach and case management activities to meet program goals and objectives;
• Utilize problem solving techniques, motivational interviewing as an integral part of the pretrial supervision and case management process approach, to help motivate and engage individuals in any needed process of change;
• Provide all services in a manner that is gender-responsive, trauma-informed, and that adheres to the core principles of risk-need-responsivity;
• Maintain collaborative relationships with community providers (supported housing providers, Health Homes, care management programs, addiction treatment and mental health providers, peer-run providers, education, vocational training and employment services providers, legal services providers, medical care providers, and family providers);
• Follow program community-based monitoring protocols for high risk and high need program participants and request/participate in case reviews to addresses complex cases;
• Enter assessment, supervision appointment reporting, progress note documentation into program database; conduct all electronic charting activities and reporting in accordance with confidentiality regulations and in a timely fashion
• Meet monthly case management contact and outreach goals as established by supervisory staff
• Provide culturally competent services in accordance with CASES policies and practice;
• Any other duties as required by the Program Director and other supervisory staff

• Bachelors degree or equivalent experience;
• Minimum of three years experience working in human services with individuals with substance use disorders, co-occurring mental health and substance use disorders and involvement in the criminal justice system
• Extensive knowledge of community treatment, support services and resources
• Knowledge of the criminal justice system, court processes and alternative to detention/incarceration services
• Experience using databases such as Salesforce
• Spanish speaking a plus

Salary: Competitive compensation, commensurate with experience.Full-time 35-hour week with excellent benefits

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal justice system.Your information will be kept confidential according to EEO guidelines.