Manager/Sr. Manager - Product Management - Natural Language Processing (NLP)

American Express Global Commercial Services (GCS) is the leading provider of Commercial Services programs, payments solutions, and other expense management tools that help small businesses, medium enterprises, and large corporations around the world manage almost all facets of their business spending.

The Global Commercial Services (GCS) Operational Excellence Team is responsible for enabling growth through implementation of an effective framework that drives efficiency, accountability and a strong control environment. Through a collaborative partnership with GCS Sales and Account Development, Global Risk & Compliance, Global Privacy Office, General Counsel Organization, and American Express Technologies (AET), the Operational Excellence (OE) team drives a robust first line of defense for GCS. GCS OE acts as an advisor to our partners; enabling them to effectively balance business growth objectives with appropriate governance and oversight we can demonstrate to internal and external Regulatory agencies. The Operational Excellence framework consists of several core components, grouped into pillars, including governance, risk assessment, business and environment internal control factors, and reporting and monitoring.

In this role, you will work cross-functionally to apply Natural Language Processing (NLP) and Machine Learning (ML) into a transformative model built to automate our current processes. NLP is a subfield of computer science and artificial intelligence concerned with interactions between computers and human languages; it is used to apply machine learning algorithms to text and speech.

Responsibilities include:

• Work in a high-visibility team in one of AXP’s Commercial Products.
• Define a product roadmap for the product based on business needs.
• Drive business level processes to support the design of automated preventative, predictive, and detective controls
• Manage a multinational team of high-performing Colleagues driving innovation

• Fintech, Payments, Banking or consultancy background, with a solid understanding of program management within the Financial Services industry
• Experience working as a product owner/manager or project lead (5+ years)
• Ability to engage and influence technical and non-technical teams in a global organization.
• Proven track record of defining product constructs and delivering a product roadmap from inception through implementation with a customer-first mindset.
• Experience with agile product development methodologies and tools (JIRA, Rally, etc.).
• Impeccable communication skills, both on and offline.
• Sound interpersonal skills and proven ability to navigate in a cross-functional setup.
• Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.
• Always strives to deliver great products. Proactive, self-driven, curious, loves learning.
• Experience working in a dynamic environment with proven record of managing the shifting priorities.
• Team player, including ability to establish and maintain effective working relationships at all levels within the organization.
• Innate ability to create and deliver executive-level communications, updates, and reporting to key stakeholders and Partners.
• Self-starter with a strong affinity to bring projects to a close quickly.
• Bachelor’s degree required (MBA preferred), with a focus on Business Administration or a related field of study, and a minimum of 2 years of experience in a related function or field.



• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.