Manager, Partner Implementation

Manager, Partner Implementation

Would you like to help define the future transformation of a team?

The Manager of Partner Implementation is an integral leader on the Vrbo Global Onboarding team. This position coordinates a team of individual contributors in charge of onboarding Integrated Property Managers (IPMs) to the Vrbo platform. Ensuring timely activations, high quality standards, and managing team capacity enables the individual to help guide the team toward automation of processes and explore innovative ways to ensure IPMs are set up for success from day 1 of going live with Vrbo.

What you'll do:

This role leads teams responsible for onboarding IPM connectivity partner activations across North American and Australia. There will be a high degree of partnership with peer managers and other departments, including commercial teams, Integration teams, Product, and Engineering, to ensure that processes, products, and tools meet Property Manager and team needs with a focus on performance optimization.

As the team evolves with technology, contributions to crafting long-term plans, growing partner adoption of self-service tools, and maintaining quality and performance metrics will be imperative.

Managing metrics, SLAs around project timelines, completion rates, client performance, and NPS helps keep the team on quarterly targets. Proficiency in capacity planning and forecasts help give visibility to the changing needs of personnel. Removing obstacles, clearly articulating issues with data, and getting help by engaging with internal partners will foster further clarity across teams on the progressive function of Onboarding.

Who you are:

Functional Expertise

• Strong operator with expertise launching and leading scalable, efficient processes

• Experience with connectivity tools and integrations

• Experience with integration concepts and common challenges

• Experience in process improvements

Partner Advocacy

• Engage deeply with connectivity providers through events and periodic calls

• Understands the operations and day-to-day challenges of our integration partners

• Driven to continuously improve integration partners’ experience

People Leadership

• Able to quickly win the trust of the team.

• Build an environment of transparency where people can realize their full potential

• Ability to be a positive and productive change agent within the Onboarding team to help drive the organization to the next level.

• 3+ years management experience, leading implementation teams is preferred

• Be humble and lead with open, candid relationships

• Passionate about engaging and developing talent, and retaining hardworking individuals

• Promotes a diverse and inclusive work environment and encourages and regularly gives developmental feedback to team and others

• An enabler and distributor of responsibility helping the team to grow and mature.

• Infectious desire to win for Onboarding, Connectivity, and Vrbo

Competencies

• Desire to continuously learn more, and use the takeaways to functionally improve the Onboarding Team’s processes

• Holistic problem solver with the ability to translate business needs into meaningful and measurable work for the team.

• Bias to action, being familiar with methods and approaches needed to get things done in a collaborative, lean, and fast paced environment

• Promotes climate of root-cause analysis and continuous improvement

• Responds optimally to ambiguous problems and situations

• Leads mostly with questions rather than opinions, thriving on the opportunity to own, innovate, create, and constantly re-evaluate

• Comfortable making recommendations on critical business needs

• Simply, clearly, and succinctly conveys complex information and ideas to individuals at all levels of the organization

• Motivated by goal achievement and continuous development, with the enthusiasm and goal to empower your team and improve the wider organization

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.