Manager, Team Member Dining Room (Graveyard)

Overview:

The Team Member Dining Room Restaurant Manager is responsible for leading, educating, motivating and energizing the team to provide a world class dining experience. This role will ensure food and drink quality, while maintaining daily presentation of the restaurant.

Job Duties:Core Job Responsibilities:
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties: – Includes, but is not limited to:

• Administer all aspects of personnel to restaurant team members.
• Interact with customers and guests to receive feedback on their service.
• Provide ongoing education to team members on industry trends and service etiquettes.
• Ensure sanitation procedures and organization of work area adhere to all health code regulations and standards.
• Increase restaurant revenue through marketing strategies, networking and team member engagement.
• Maintain inventory levels for food, supplies and equipment.
• Manage budgeted revenue, cost of sales (COS), labor, supplies and operating cash flow (OCF).
• Audit monthly profit and loss statement and act on all variances.
• Promote responsible alcohol sales and service and ensure compliance with local alcohol service regulations.
• Assist with restaurant opening and closing responsibilities, when needed.
• Escalate critical issues to General Manager or Director of Restaurants.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications:

Required:

• At least five years of experience within restaurants operations.
• At least three years of directly related operational management experience at a similar leadership level.
• Working knowledge of general restaurant operations.
• Proficient in restaurant financial management.
• Working knowledge of restaurant management software system(s).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends and holidays.
• At least 21 years of age.

Preferred:

• Previous experience working in a large, luxury resort setting.
• Previous experience managing a team using a collective bargaining agreement.