Manager, Student Services

The Resident Outreach Coordinator for Residential Education position is a 12 month, full-time, live-on, professional staff position within Housing & Residential Education and the Student Affairs Division at the University of Utah.
Reporting to the Assistant Director of Conduct Management and Resident Outreach, the Resident Outreach Coordinator (ROC) oversees management of residents of concern in a campus residential community of 4,500 residents. The ROC supports the retention and graduation of students by providing support and referral to resources. In collaboration with The Office of the Dean of Students, the ROC will coordinate day-to-day resident of concern assistance. The ROC will be a member of the University of Utah Behavior Intervention Team.
ResponsibilitiesCase Management:

• Manage resident of concern cases from beginning to completion.
• Utilize Symplicity’s Advocate software to document incoming and outgoing communications including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs
• Use various methods of contact to speak with residents of concern and align with the correct resource(s).
• Respond to communications from concerned campus and community members regarding new and existing residents of concern.
• Investigate and report relevant information on cases.
• Meet with residents and otherwise engage with them through various means to identify areas of concern and to provide information, guidance, and support as appropriate to the situation.
• Utilize NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions
• Track trends or changes in student behavior and assess for ongoing interventions.
• Assist students with social services needs including referral to campus and community resources.
• Appropriately coordinate with other University personnel, public safety officers, government agencies, and family members when responding to students in distress.
• Conduct follow-up inquiries regarding threat assessment cases.

Outreach/Education:Coordinate outreach efforts to the University community regarding student behavioral concerns, intervention strategies, and current national and University trends in behavioral intervention.

• Develop communication materials in a variety of media to support outreach efforts.
• Develop and maintain appropriate manuals, forms, and procedures.
• Design, organize and facilitate educational programs and ongoing training for Residential Education staff.

Administrative Support:Provides administrative support to the Assistant Director of Conduct Management and Resident Outreach.

• Direct day-to-day operations of resident outreach and follow-up with cases.

• Assist in the development and proper interpretation of policies and procedures among staff and residents.
• Serve as a liaison to The Office of the Dean of Students, University Counseling Center, Women’s Resource Center, LGBT Office, Office of Equal Opportunity/Affirmative Action, and other resource based campus offices.
• Maintain an area budget in accordance with purchasing guidelines.
• Work to advance the University, Division of Student Affairs, and HRE’s strategic plan through participation in goal setting, program implementation, committee/task force work and assessment efforts.
• Assist in meeting requirements of University policies (FERPA, Clery, etc.).

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.Minimum QualificationsBachelor’s degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.

Department Specific Qualifications

• Bachelor’s degree required, with preference for master’s degree or professional experience equating to a graduate degree in one of the following areas: social work, educational psychology, human resources, student development, higher education administration, public administration, or related discipline.

• Strong written and oral communication skills. Attention to detail is a must!
• Able to work in a fast paced environment and be comfortable with change
• Experience working with people in crisis situations.
• Conflict resolution skills.
• Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, health care, faculty, staff, and government officials.

• Experience working with sensitive and confidential information.

• Strong awareness, sensitivity and ability to work with individuals representing a range of race, color, religion, national origin, sex, age, status as a disabled individual, sexual orientation, gender identity/expression, or veteran status.
• Strong desire to contribute to student success and achievement of educational goals.
• Some evening and weekend work may be required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.Preferences

• Working knowledge of threat assessment programs and best practices (NaBita and HECMA knowledge)
• Knowledge of applicable laws and regulations regarding student and employee policies and records (FERPA, Clery Act, Title IX, etc.).
• Experience working in a campus housing environment and with campus resources (counseling centers, victim advocacy, academic advising, financial aid, registrar, etc.).
• One or more years of experience in case management.

Type Benefited Staff Special Instructions Summary