Manager / Senior Manager - Product Governance & Program Management

This role represents a unique opportunity to work in the digital space and be part of building a roadmap for the newly created Consumer Banking business. The role will focus on building robust controls foundation early on and other strategic initiatives on the Banking roadmap.

Responsibilities:

• Lead the Program Office for new product launches, features, & functionality while partnership with a cross-functional team
• Play a lead role in coordinating the Consumer Banking organization through regulatory, legal, compliance, controls & privacy reviews & approvals including:
  • Support development of Process Risk Self Assessments for new products and ongoing management.
  • Support Program Office activities for issue management, corrective actions, and operational risk events.
  • Support requirements related to audit and regulatory exams.
• Prepare holistic updates on controls status across products and workstreams for the Head of Consumer Banking business.
• Communicate with cross-functional teams to ensure appropriate business alignment.
• Anticipate and surface project risks and ensure that appropriate mitigation planning is in place to avoid compromising delivery.
• Incumbent will partner with a cross functional team – Product Heads, Digital teams, Operational Excellence, Audit, Regulatory affairs, etc.

Minimum Qualifications:

• Desire to work on dynamic, innovative, and evolving initiatives in the digital banking space
• Ability to build strong relationships and collaborate across internal and external teams
• Exceptional skill in driving results against aggressive timelines and managing multiple priorities.
• Exceptional program management skills to deliver a robust controls environment and project governance.
• Ability to translate business requirements to cross functional teams.
• Experience in program management, operational risk, control, and compliance preferred.
• Experience in banking space is a plus.
• Self-starter with ability to drive results.
• Bachelor’s degree required; Masters or other advanced degree preferred.
• 3+ years of relevant experience.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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