Manager- Sales Operations Planning

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Under general direction, this role is responsible for reporting, financial insight and decision-making support to the Sales & Marketing management team through detailed analysis and reporting of customer data. This position is also responsible for the development of SQL reports and coordinating day-to-day/monthly reporting and analysis requests which are critical. In addition, this individual will conduct research via data mining to identify opportunities for improvement in reporting, profitability, customer satisfaction, etc. and recommend solutions.

1) Performs in-depth, quantitative and qualitative analysis of customer data to identify trends, measure performance, and improve our understanding of the business. Proposes new technical enhancements or efficiencies that coincide with and fully support the overall business. Assists in efforts to increase reporting efficiency and effectiveness, including documenting deliverables, project plan and communication. Train team members on reporting tools.
2) Prepares and presents monthly reporting of key performance indicators in a user friendly format for Sales & Marketing leadership team. Develops and maintains the reporting software within an SQL Server environment. Manages proper documentation of all coding changes and policy changes.
3) Performs and may present pricing and profitability analyses for business. Identifies quality improvement initiatives by conducting scheduled meetings, and communicating with both business leaders and stakeholders to identify business challenges and improve sales performance and customer satisfaction. Converts business ideas into action items and timelines for development.
4) Assists Salesforce development team in creating technical solutions, tools, views and dashboards (including business requirements gathering for and day-to-day management of Salesforce projects).
5) Works closely with Sales, Marketing, Finance, Customer Service and Operations to prepare and present sales operations data for strategic project management initiatives.

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

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