Manager, Sales Development Representatives

Manager, Sales Development

Responsibilities

• Manage Inbound and Outbound SDRs daily, weekly, monthly and quarterly activities via SFDC. (e.g., call time, connect rates etc.)
• Build and maintain a knowledge base to become an expert on Sumo Logic products, sales personas, and services.
• Report on weekly and monthly metrics
• Identify and communicate recommendations for improvement in the areas of efficiency and productivity
• Collaborate with team to ensure a positive working relationship
• Provide daily leadership, development, and training to the team
• Assist with hiring, onboarding, and promoting SDR team members
• Create an accessible repository of weekly, monthly, and quarterly metrics
• Work closely with Sales Ops & Biz Ops on creating standardized reports to track performance
• Identify processes & tools to help improve productivity & effectiveness of our organization
• Teach customer-centric engagement and value selling oriented qualification
• Educate the team on CRM utilization and best practices
• Work closely with the AE Team to ensure a positive working relationship and maximize the impact and effectiveness of sales development efforts
• Work with Marketing and Sales to ensure efficient prospect/customer information exchange and hand-off
• Keep alignment doc up to date
• Remove roadblocks to SDR success

Requirements:

• Minimum 2 years experience leading an inside sales/sales development team for a software or SaaS company.
• An established track record in managing, mentoring a growing team
• Deep understanding of leading through data analysis and metrics.
• A keen understanding of how to interpret data to drive better decision-making
• Strong leadership presence and tenure.
• A familiarity with SaaS and/or subscription-based business sales models.
• A desire for operational rigor and excellence. You thrive to foster growth and evolve processes to accelerate success
• A customer-centric ethos.
• A knack for quickly deconstructing challenges, then prioritizing steps to tackle them.
• Strong communication skills, both written and verbal, in person or on the phone

About Us

Sumo Logic is the pioneer in continuous intelligence, a new category of software, which enables organizations of all sizes to address the data challenges and opportunities presented by digital transformation, modern applications, and cloud computing. The Sumo Logic Continuous Intelligence Platform™ automates the collection, ingestion, and analysis of application, infrastructure, security, and IoT data to derive actionable insights within seconds. More than 2,100 customers rely on Sumo Logic to build, run, and secure their modern applications and cloud infrastructures. Only Sumo Logic delivers its platform as a true, multi-tenant SaaS architecture, across multiple use-cases, enabling businesses to thrive in the Intelligence Economy.