Manager, Platform Engineering

Come Work with Us!

Early Warning® is always looking for talented professionals to join our team and help us create amazing payments experiences! For over 25 years, we’ve been a leader in financial technology that protects and advances the global financial system.

We are a fast-growing company with an entrepreneurial spirit offering competitive compensation, exceptional benefits, and a fun, casual atmosphere filled with opportunity. Come work with a diverse, talented team creating the future of payments!

Overall Purpose

This position provides oversight to a platform engineering group and is responsible for supporting the design, development, implementation, and support of infrastructure automation and continuous delivery. This position manages the 24x7x365 operational support of operating systems, services, software, firmware and servers. This position focuses on internal and external customers to provide best in class service, with an emphasis on efficient resource management and audit controls.

Essential Functions

• Be a thought leader and lead a high performing team. Serves as a senior point of technical expertise while managing and motivating team members. Communicates company goals, practices, and values. Responsible for hiring, training and assessing performance and development, and keeping management updated on team outcomes. Oversee on-call rotation schedules, ensuring staff adhere to SLAs for support. Additionally, oversee any Severity 1 system issues, performing triage and ensuring a well-organized efficient response.
• Lead automation of system and application infrastructure.
• Provide technical guidance to infrastructure-as-code efforts.
• Guide efforts applied to identification, enhancement and automation of applications and systems.
• Ensure testing policies and procedures are followed.
• Provide input for employee selection, training, guidance, performance management and development to ensure department objectives and Service Level Agreements (SLA) are met.
• Actively contribute toward the vision, organization and leadership of the Platform Engineering team.
• Enhance and mature the Agile software development lifecycle within the team by applying industry best practices and processes.
• Keep management informed of team progress, problems and solutions.
• Participate in and support initiatives for Business Continuity and Disaster Recovery Planning.
• Serve as main liaison between Platform Engineering and other departments within the company.
• Promote DevOps principles and collaborate with other groups.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s Degree in Computer Science and/or 6 or more years of related industry experience.
• Two or more years of experience in the following:
  • system automation, scripting, Chef, Ansible or similar
  • cloud technologies
  • VMWare, Kubernetes, AWS, or similar
  • DevSecOps
• Demonstrated experience with state of the art technology, architecture and design concepts, operating systems, database systems, computer networking, and security.
• Experience with open source frameworks and tools.
• Proven experience in Agile and DevOps software development philosophy, methodologies, practices, and procedures.
• Demonstrate ability to work effectively in cross-functional groups and generate results.
• Must be able to excel in a fast paced environment with multiple priorities.
• Work experience that demonstrates a strong sense of ownership, urgency, and drive.
• Ability to envision project goals, product architectural solutions, and focus on details and tasks to ensure successful implementation.
• Ability to work independently and handle multiple deadline-driven projects simultaneously.
• Two or more years of prior leadership experience or team lead experience.
• Proven leadership skills in leading DevOps teams and their interaction across an organization.
• Background and drug screen.

Preferred Qualifications

• Experience in leading cross-functional teams to create technical solutions and implementation.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Some of the Ways We Keep You Healthy & Happy

All the benefits you expect…

• Healthcare Coverage - Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• Income Protection – Life & Disability Insurance options ensuring financial coverage for you and your family.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 4% deferral immediately upon eligibility.
• Work Life Management – Generous and flexible paid time off benefits for when you’ll need to take some time away from work to care for yourself or a loved one.
• Health & Wellness Program – An award-winning program designed to take a personalized, interactive approach to empower you to live your healthiest life.
• Employee Assistance Program – Resources and tools to help you and your family find a solution to whatever life throws at you .

And some you might not…

• Concierge Services
• Tuition Benefits Program
• Dependent Scholarship Program
• Employee Referral Bonus
• Legal Services & Credit Counseling
• Pet Insurance
• Charitable Giving Matching Program
• Employee Resource Groups

All full-time, regular Early Warning employees (as defined in company policy and based on state laws and regulations) are eligible for the benefits.

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.