Manager - Physician Practice: MPG - Colorectal Surgery

Summary:
Oversees and manages administrative functions within an assigned office(s) or division(s). Manages the day to day operations of a physician practice. ; Detailed responsibilities:

• Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
• Manages staff relations including performance management, staff satisfaction and conflict management. Performs and oversees scheduling, recruitment, and payroll.
• Manages, monitors and assists in the development of departmental budgets. Reports budget variances monthly to practice leadership and CFO, identifies and reports on practice issues/opportunities and associated action plans. Manages regulatory compliance, departmental contracts and vendor relations. Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.
• Supports special projects and business analysis as requested.
• Develop and implements organizational policies and procedures.
• Develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
• Manages customer needs face to face or via phone, triages phone calls to assess/authorize urgent & emergent appointments, rounding on staff and patients, monthly metrics, CME records for Physicians, legal requests , and acts as a backup to the Director.
• Must meet set Net Operating Revenue objective up to 1 million dollars per fiscal year.

Competencies and skills:
Essential:

• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• DEVELOPING RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups.
• ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.
• MANAGING BUSINESS PRIORITIES: Adapts to changing business priorities while achieving established goals and timelines.
• MANAGING PEOPLE: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.
• LEADING CHANGE: Leads others in planning, implementing, and facilitating organizational change.
• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"

; ; Education:
Essential:

• High School Diploma or Equivalent

;

Credentials:


Education equivalent experience:
Essential:

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; Other information:
Complexity of Work: Requires critical thinking skills, effective communication skills, problem solving skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively as well as problem solving.

Required Work Experience: One (1) year of leadership experience required. Previous practice management experience is preferred.

For education requirement an Associates or Bachelor's degree is preferred. ; ; Working conditions:
Essential:

• Bending and Stooping ; ; ; 40.00%
• Keyboard Entry ; ; ; 60.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient ; ; ; 40.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient ; ; ; 40.00%
• Repetitive Movement Foot/Leg ; ; ; 60.00%
• Repetitive Movement Hand/Arm ; ; ; 60.00%
• Sitting ; ; ; 60.00%
• Standing ; ; ; 60.00%
• Walking ; ; ; 60.00%
• Audible Speech ; ; ; 60.00%
• Hearing Acuity ; ; ; 60.00%
• Depth Perception ; ; ; 60.00%
• Distinguish Color ; ; ; 60.00%
• Seeing - Far ; ; ; 60.00%
• Seeing - Near ; ; ; 60.00%
• Bio hazardous Waste ; ; ; 40.00%
• Biological Hazards - Respiratory ; ; ; 40.00%
• Biological Hazards - Skin or Ingestion ; ; ; 40.00%
• Blood and/or Bodily Fluids ; ; ; 40.00%
• Communicable Diseases and/or Pathogens ; ; ; 40.00%
• Hazardous Chemicals ; ; ; 20.00%
• Computer Monitor ; ; ; 60.00%
• Potential for Physical Assault ; ; ; 20.00%
• Wet or Slippery Surfaces ; ; ; 20.00%

; ; ; Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.