Manager, Patient Access - Grace Clinic

Covenant Health is seeking a full time, day, Manager, Patient Access with the Business Services at Grace Clinic of Lubbock.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Job Summary:

The Manager of Patient Access is responsible for planning, managing and directing all Pre-Arrival services including: pre-registration, insurance verification, authorization/pre-certification/referrals, medical necessity screening, and Point of Service collections. Reviews and interprets reports including dental reports, productivity reports, quality and all other reports as necessary. Responsible for analysis and resolution of problems related as well as personnel activities including hiring, training, development and termination of assigned staff. Ensures all Patient Access locations are appropriately staffed, trained, develops and enforces policies, procedures and operational guidelines consistent with the mission and the strategic plan of Covenant Health System. Builds relationships with patients, physicians, office staff, and other Covenant Health System colleagues in order to be proactive in addressing issues and develop strong lines of communication. Demonstrates a high level of integrity and innovative thinking, and actively contributes to the success of the organization.

Essential Functions:

• Responsible for all identified outcome measures as denoted on Performance Assessment.
• Plans, oversees, and delegates Patient Access work effectively across the organization. Develops and manages a standardized, consistent, efficient, and effective patient access model to convey seamless operations to the patient and physicians. Establishes policies and procedures that support leading practice for all Patient Access Center functions.
• Establishes quantitative and qualitative performance standards for staff. Monitors staff performance and rewards, counsels or disciplines employees as needed and consistent with the Human Resource policies of Covenant Health System.
• Coordinates patient services with internal and external customers. Addresses and resolves problems and complaints consistent with the Service Excellence guidelines of Covenant Health System.
• Ensures referrals to Financial Counseling are prompt, effective and the appointments with Financial Counseling are scheduled prior to service for scheduled patients in order to maximize Covenant Health System’s financial liability.
• Monitors the quality assurance data for scheduling accuracy, registration accuracy, authorization/pre-certification, accurate insurance verification, denials, and point of service payment for all patient access locations. Reviews, monitors, and analyzes key performance indicators, and takes appropriate action when necessary.
• Works with the education staff to identify learning needs of the staff and assists with the development of effective training programs to address education needs, the mandates of government and contracted agencies, third parties, and Patient Access operating procedures.
• Assists with the development of budgets, reports and statistics. Provides, writes, and produces special reports, statistical information, and other patient information as requested and as needed to maintain operational effectiveness.
• Serves as a subject matter expert and resource for clinical services in relation to patient scheduling, financial clearance and point of service collections. Responsible for ensuring standardization throughout Covenant Health System.

Minimum Position Qualifications:

Education:

• Bachelor's Degree in Healthcare related field. Or equivalent educ/experience

Experience :

• 3 years of management experience in Patient Access in a large hospital or large Ambulatory Care environment.

Preferred Position Qualifications:

License/Certification:

• CHAM certification

Covenant Health is celebrating over 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.

For over 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.

As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.

Our ministry includes six hospitals with over 1,100 licensed beds:

Covenant Medical Center - CMC

Covenant Children’s

Covenant Specialty

Covenant Plainview - PLV

Covenant Levelland - LVL

Trustpoint (joint venture: Rehab Hospital of Lubbock)

Covenant Medical Group (CMG)

Covenant Health Partners

Hospice of Lubbock

Covenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.

Covenant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Positions specified as “on call, per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Covenant Health

Category: Non- Clinical Lead/ Supervisor/ Manager

Req ID: R337613