Manager, Operations Strategy

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

The Manager, Operations Strategy in Revenue Operations (ROPS) will be responsible for identifying and implementing opportunities within DaVita’s revenue cycle, and in collaboration with teams across the company, to grow DaVita’s revenue and improve bottom-line performance within our Yield Optimization team.

DaVita is a rapidly growing Fortune 200 Healthcare Services company and a leading provider of kidney care in the United States.

Join the Yield Optimization Team, where you can:

• Be part of a high-impact, widely-respected team that has a high concentration of talent in its members and leaders
• Ramp up quickly as you begin (or continue) your journey at Davita on a team that gives you unmatched visibility into Revenue Operations business’s drivers and dynamics

• Tackle the toughest problems Revenue Operations faces and directly inform our vision for future success in partnership with our executive leaders • Gain unmatched exposure to the executive team and other senior leaders through a variety of projects

• Define and chart your own path into the business and be part of the next generation of leaders at Davita

What Will You Do?

As a Manager - Operations Strategy, you will lead the development of strategic recommendations across the Revenue Operations group key focus areas, e.g. revenue strategy, process improvements, and operations innovations. You will interface with Revenue Operations, Finance, and field operations to ensure revenue-maximizing processes and strategies are developed and executed. You will lead a team responsible for pursuing business opportunities that may not have been previously identified. The role has a high level of visibility with ROPS leadership given the strategic and collaborative nature of the work, the requirement to work cross-functionally, required change management, and overall ability to impact the bottom line. The right candidate will be expected to: i) perform high level analytics and diagnosis ii) develop executive level presentations, and formulate hypothesis, iii) manage and lead special projects related to yield initiatives, and iv) contribute as a thought leader to various ROPS initiatives.

Additional responsibilities of this role include the following:

Problem solving and critical thinking

• Strong overall athlete ability to have impact across a range of functions and discipline
• Exceptional analytical and quantitative problem-solving skills
• Ability to break down complex problems into digestible pieces, and develop a robust approach to solve

Process innovation and optimization

• Challenge status quo operations to identify and implement transformative change
• Full life cycle of process development: define gaps between current state and optimal state, determine needs to overcome gap, and execute to achieve optimal state

Nose for value

• Sift through many competing priorities to focus efforts on where truly differential value exists
• Ability to recognize where value may be hiding in areas previously unexplored
• Ability to allocate resources and time in a manner commensurate with expected value
• Analytical abilities to assess and quantify business impact of various efforts honestly
• Answer-first approach

Leadership and collaboration

• Manage project inputs simultaneously from start to finish in a rapidly changing environment
• Build relationships within the revenue cycle organization and across diverse departments
• Collaborate with cross-functional partners, including key functions and lanes
• Direct execution, not just strategic development

Executive communication

• Prepare executive-level presentations to share with all levels of leadership
• Synthesize numerous analyses, translate into specific actions, and gain buy-in to execute

What Skills Do you Bring to the Role?

Required

• Bachelor's degree (or commensurate work experience)
• Strong quantitative skills, including model building and insight generation
• Proven track record of success driving analytics
• > 3 years of related work experience
• > 2 years of project management experience
• Strong proficiency in Excel and PowerPoint

Preferred

• >2 years at a top tier consulting firm or >3 years of similar strategic experience
• Relevant experience in healthcare revenue cycle

Additional Success Factors

• Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun
• Strong sense of accountability; passion for owning projects and driving them to completion
• Team player with the ability to sell change effectively and influence others
• Ability to manage multiple projects, deadlines, and priorities in a fast-paced, ever-changing and evolving work environment
• Demonstrated ability to create, refine, and manage new business processes
• Ambitious and proactive
• Aptitude and enthusiasm for coaching, mentoring, training, and developing teammates
• Experience with various data analytics tools and processes (including SQL, database development and management, and data visualization)

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Sound like you? Then you might be a great fit for [insert manager role] with DaVita.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits