Manager, Learning & Development

Global Industrial, a Systemax Company
Corporate Overview
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over 1.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers. Key Responsibilities

• Drive strategic initiatives to implement various innovative training approaches and content management strategies, such as: coaching, job-shadowing, modularized content and curricular structures, online or in-app training and coaching, contextual tips and guided workflows, personalized learning, etc.
• Evaluate individual and organizational development needs.
• Design and deliver e-learning courses, workshops and other trainings.
• Assess the success of development plans and help employees make the most of learning opportunities.
• Help managers develop their team members through career pathing.
• Manage the operational cadence of the L&D team to include staff and team meetings.
• Manage the intake, development, organization and storage, accuracy and usability, and improvement of existing training content and related assets for all target audience populations.
• Manage communication strategies for connecting with populations across all levels and locations through a variety of technologies and media.
• Manage learner satisfaction and training effectiveness and plan continuous improvement roadmaps based on data analysis to deliver best-in-class quality learning and experience.
• Identify emerging technology solutions to enhance the learning experience and reduce the resources/cost/lead time required to develop and execute training.
• Drive alignment to standard learning solutions as well as gain feedback from the operational teams on areas of improvement.
• Guide, train and assist managers on developing their team members through career pathing and succession planning.
• Work directly with Operations and HR on cross training plans, alignment and scheduling.
• Hire and provides direct supervisory support for OpEx Training Coordinators and other admin support as assigned.
• Track budgets and negotiate contracts.
• Keeps informed of technical changes and industry trends.
• Performs other duties as assigned. Competencies and skills
• Bachelor’s degree in Business, Supply Chain, Operations or other related field.
• 5+ years of experience driving Learning & Development design, implementation, and management, preferably in a warehouse environment.
• Program Management experience that includes managing multiple cross-functional projects and initiatives.
• Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor led, remote classroom, synchronous/asynchronous) for a variety of audiences.
• Experience and high proficiency with MS Office.
• Understanding of industry learning trends and best practices, adult learning theory, and instructional design principles.
• Excellent verbal, written and presentation skills.
• Strong analytical skills with high attention to detail.
• Demonstrated problem-solving and decision-making skills with the ability to drive results.
• Comfortably able to deliver presentations to executives, managers and associates.
• Strong interpersonal, communication, presentation, and project management skills.
• Strong organizational skills and the ability to handle multiple responsibilities required.
• Able to bring teams together to execute projects and achieve project milestones.
• Proven training and employee development skills with a strong emphasis on team building.
• Strong influencing skills, with proven ability in coaching and inspiring others.
• 30-40% travel required.
• Knowledge of both Warehouse and Labor Management Systems. EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.