Manager, KYC Quality, Controls & Reporting

West Creek 5 (12075), United States of America, Richmond, Virginia

Manager, KYC Quality, Controls & Reporting

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from one of our hubs in Richmond, VA, McLean VA, or Melville, NY.

The Commercial Know Your Customer (KYC) Fulfillment team is responsible for ensuring that the Commercial Bank meets Anti-Money Laundering (AML) rules as dictated by regulations. The manager will have in-depth knowledge of AML and KYC programs, regulations, standards and compliance requirements and apply them to new and existing clients. They will manage a team of Quality Control Specialists, who serve as an internal checkpoint for KYC cases. This work includes interpreting documents based on corporate/legal formation documentation and structures in order to extract relevant customer information, verifying KYC processes & controls were followed appropriately, and assisting in monitoring KYC performance via reports & control reviews. In addition, the team also will research, consult with compliance and bankers, escalate, address unresolved issues and manage information in the system of record.

The ideal candidate for this role will be a leader who can inspire a team to meet a common goal. Passion for development and strategy as well as providing support/coaching within a fast-paced work environment is critical to success within this role.

Responsibilities:

• Lead team of five KYC Quality Control Specialists, supporting development and engagement

• Monitor performance metrics, provide feedback and follow performance management practices

• Work with KYC team leaders to identify escalations & resolve root cause problems

• Partner with peers daily to assess overall needs and adjust priorities accordingly to assure team’s overall success.

• Produce reports, analyze data and metrics, populate visual management dashboards for KYC processes & performance management

• Follow well managed practices & ensure procedures are maintained

• Manage KYC control suite effectiveness and implement improvement plans, including reviewing controls for automation opportunities or other enhancements

• Ensure policies, procedures and controls are followed resulting in consistent adherence to requirements to pass audits and exams,

• Collaborate with Risk/AML partners to improve the interaction and provide a clear vision allowing the KYC team to understand upstream and downstream processes

Work at Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied by using cellular data (hot spot)

  • Cable or fiber connections are preferred

  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.

  • Sustained ability to maintain latency less than 250 ms in voice calls is required

• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

  • A private network is password protected where you have ownership or line of sight to every device on the network

• Capital One reserves the right to request proof of internet provider, speed and service package from the associate

• Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of one of the hub locations based in Richmond, VA, McLean, VA or Melville, NY.

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 2 years of experience in Commercial banking

• At least 2 years of people management

Preferred Qualifications:

• At least 5 years of experience in Commercial banking

• At least 3 years of experience in KYC

• At least 1 year of project management or process management experience

• At least 1 year of experience building reports

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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