Manager

POSITION: Manager

SUPERVISOR: Program Director

STATUS: Exempt

SUMMARY: The Manager provides leadership, day-to-day oversight and direction to a Department. The incumbent works toward meeting department and company performance standards and goals. The position duties include a wide range of activities related to monitoring Team performance, ensuring all work is completed accurately within specified time frames, and making sure high levels of customer service are provided at all times. Essential duties include working through the Team Supervisors; enabling them to monitor production, conduct quality control, and ensure data integrity of transactions completed. Collaborates with Team Supervisors to ensure compliance with PHA Administrative Plan, Standard Operating Procedures, and HUD Regulations.

SUPERVISION RECEIVED AND EXERCISED:

Operates under the direct, general supervision of the Program Director; the Manager exercises supervision over 8-12 employees directly and 60-75 employees indirectly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Monitor production, quality control and data integrity of transactions completed by Teams.
• Ensure Teams meet and/or exceed NMA performance standards.
• Ensure each Team’s compliance with the PHA’s Administrative Plan, Standard Operating Procedures and HUD regulations.
• Determine Team training needs; Coordinate and provide appropriate training, coaching and leadership.
• Ensure timely completion of Performance Plans, evaluations and disciplinary actions by Supervisors.
• Monitor and approve direct staff time sheets.
• Ensure Teams provide professional and comprehensive customer service to internal and external customers.
• Evaluate procedures and processes and provide recommendations for program excellence and performance improvements.
• Promote open communication among teams, departments and divisions.
• Provide excellent customer service to participants, owners, co-workers, clients and vendors when required with escalated cases.
• Department and Division Strategic Planning
• Budget development, implementation monitoring
• Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment.
• Performs other duties as assigned.

DESIRED QUALIFICATIONS:

Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field (Master’s Degree preferred). A minimum of five years of progressively responsible work experience, with three years of supervisory experience, for a public agency, or related experience in the social service or community service field. PHM and HCVEM must be obtained within 120 of employment

Ability to interpret and implement regulations pertaining to the program. Must be able to communicate effectively both orally and in writing; must possess strong computer and organizational skills required to prioritize multiple tasks, projects and demands.