Manager I, Account Management

Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded 25 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
Inside InComm from InComm on Vimeo.About This Opportunity: The Manager, Account Manager will be responsible for managing strategic retailer accounts in addition to managing and developing direct reports. Account responsibility includes developing account relationships; managing initial and ongoing account launches; maximizing opportunities to expand sales of physical and digital gift card products; growing our product offering within managed accounts; working in cooperation with our promotional team to identify opportunities for revenue generating marketing and promotional activity; and achieving aggressive sales goals in a rapidly growing segment of our industry. Direct Report responsibility includes managing employee growth and development, as well as providing oversight of direct report's account portfolio. The Manager, Account Manager is also responsible for developing internal relationships while supporting the account management team and is viewed as a subject matter expert. This position also supports the overall business priorities in a fast paced and evolving environment. The Manager, Account Management must be a great motivator and encourager of Account Managers.Responsibilities:

• Own a set of accounts and is responsible for all day to day support and strategic execution of goals, including contract negotiations, operational needs, and special projects.
• Manage a team of 3 - 5 account managers and associate account managers, subject to change based on business needs
• Create and execute against a professional development plan for direct reports
• Provide leadership to entire department on strategic initiatives
• Build and strengthens the relationships with channel accounts, and serves as the channels’ primary point of contact for InComm.
• Build and strengthen relationships within internal stakeholders and collaborate with internal team members effectively to achieve desired results
• Ability to grow account revenue through activities such as product expansion, promotional opportunities and program implementations
• Serve as escalation point for direct reports, customers and other teams.
• Subject matter expert on technology solutions used by customer to ensure the best experience possible
• Direct collaboration with product management and development teams as we continue to enhyance our B2B solution in an agile environment
• Identify growth opportunities and expand our product offering in each account to increase sales with managed customers.
• Penetrate accounts by selling in new and additional products and building relationships with the key decision makers within accounts
• Conduct quarterly business reviews with top accounts
• Introduce and sell in new products and strategic initiatives.
• Oversee implementation process for each new account.
• Partner with internal operations staff and sales team to launch new accounts.
• Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
• Advocate for our customers internally
• Conduct scheduled calls with clients (frequency depends on client: weekly, monthly or quarterly).
• Provide regularly scheduled updates to the Director of Account Management and broader sales team
• Generate and communicate reports, both internal and external, as directed by Director of Account Management.
• Manage & negotiate pricing schedule for each account.
• Own submission process of ops and dev tickets internally
• Work with internal operations and gift card team on all approvals through existing InComm structures.
• 20% Travel, client visits and tradeshow attendance as directed by Director of Account Management.
• Other Tasks and Responsibilities as Assigned, including, but not limited to:
• Contract evaluation and tracking across accounts
• Renewal timing, exclusivity and termination provisions, etc.
• Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts and brands. Brand analysis to identify opportunities for brand expansion and underperforming brands
• Periodic analysis on margins across accounts.
• Sales analysis to identify trends across accounts
• Account audits to compare InComm card sales to complete card portfolio offered by channels
• Tracking of card introduction and sales of new, strategic brands and categories like digital content and open loop across accounts
• As needed, auditing of pricing sheets (schedule 1) against actual margins in our admin system

Qualifications:

• BA/BS or 8+ years account management experience.
• A strong record of achievement, client retention and growth
• Experience managing medium to large national accounts in a technology or software company preferred.
• Experience recruiting, developing and coaching direct reports to achieve maximum potential with department goals as well as conducting performance reviews
• Comfortable learning new technology/product lines in a highly innovative environment and training direct reports
• Superior relationship management skills including ability to engage in strategic conversations with all levels of management
• Proven ability to create and implement strategic plans
• Strong interpersonal skills, flexibility, and customer service orientation.
• Strong time management skills
• Proven ability and desire to consistently handle and prioritize multiple tasks across multiple clients and generally manage a heavy workload while meeting deadlines
• Creative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possible.
• Demonstrated leadership in a team environment
• Ability to work independently and in a team environment
• Aptitude for thinking and acting on a strategic and tactical level
• Excellent presentation and negotiation skills
• Communicate effectively with business professionals.
• Creation of reports and presentations.
• Ability to sort, check, count, verify, and analyze numbers and reports.
• Skill to resolve difficult or stressful customer service issues.
• Proficient in Microsoft Office and other computer skills.
• Preparation of routine administrative paperwork.
• Knowledge of gift card products and fulfillment a plus

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program - Tier III