Manager, Human Resources Shared Service Center

Responsibilities:

• Oversee HR Service Center team which is the first point of contact for HR related questions from Atrium Wake Forest Baptist employees
• HR Service Center is part of the larger HR Shared Service organization and is responsible for a wide array of HR program support and HRIS data support
• Builds a culture of continuous improvement within the team through the definition of Standard Operating Procedures (SOPs) and process flows.
• Coach, mentor, inspire, motivate team members to develop talent and build operational excellence
• Build partnerships and solicit feedback from internal business partners and stakeholders to define and develop flexible, automated and scalable processes and practices
• Ensures that a high level of customer service delivery is provided for each responsibility area, through customer service training, understanding customer needs, establishing standards of performance and ensuring delivery of service is effective and efficient
• Maximize the effectiveness of technologies, model business processes and KPI data to drive continuous improvement
• Manages workflow priorities that include call triaging and escalation, staff schedules and quality of service monitoring
• Manages the data entry process with in the HCM tool ensuring accurate and timely entry and/or approval of data transactions. Helps maintain data integrity in systems by proactively running queries and analyzing data
• Manages complex issues and escalations in the areas of benefits, absence management, time, performance management, compensation, payroll, etc.
• Cooperate, standardize, and establish best practice across other Atrium HR Service Centers
• Participate in initiatives and projects as required
  
  

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, or related discipline.
• Three or more years of experience supervising an HR shared service center
• Experience in process optimization and continuous improvement methodologies
• Excellent collaboration and communication skills and ability to influence
• Excellent problem solving/judgment skills, and high level of attention to detail and accuracy
• Hands on, self-motivated, organized, multi-tasker, committed to excellence
• HR information systems experience – such as Workday, SAP, Oracle

Wake Forest Baptist Health and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

Wake Forest Baptist Health ( www.WakeHealth.edu ) is a nationally recognized academic health system in Winston-Salem, North Carolina, with an integrated enterprise including educational and research facilities, hospitals, clinics, diagnostic centers, and other primary and specialty care facilities serving 24 counties in northwest North Carolina and southwest Virginia.

It comprises: a regional clinical system with more than 300 locations, 2,100 physicians and 1,535 acute care beds; Wake Forest School of Medicine; and Wake Forest Innovations, which promotes the commercialization of research discoveries and operates Innovation Quarter, an urban research and business park specializing in biotechnology, materials science and information technology. Wake Forest Baptist’s clinical, research and educational programs are consistently ranked among the best in the country.

Mission

Wake Forest Baptist Health's mission is to improve the health of our region, state and nation by:

• Generating and translating knowledge to prevent, diagnose and treat disease.
• Training leaders in health care and biomedical science.
• Serving as the premier health system in our region, with specific centers of excellence recognized as national and international care destination.

VisionWake Forest Baptist Health is a preeminent learning health system that promotes better health for all through collaboration, excellence and innovation.

Values

Excellence

• Demonstrate the highest standards of patient-centered care, education, research and operational effectiveness

Compassion

• Responsive to the physical, emotional, spiritual and intellectual needs of all

Service

• Cultivate selfless contribution for the greater good

Integrity

• Demonstrate fairness, honesty, sincerity and accountability

Diversity

• Demonstrate respect for and inclusion of all backgrounds, identities, experiences, and perspectives

Collegiality

• Foster mutual respect, facilitate professional growth and mentorship, and reward teamwork and collaboration

Innovation

• Promote creativity to enhance discovery and the application of knowledge

Safety

• Embrace a culture of reliability through better process design and accountability
  

Patient and Family Promise

We promise to:

• Keep you safe.
• Care for you.
• Involve you and your family.
• Respect you and your time.