Manager Experience Of Care (Hampton Roads Market)

Thank you for considering a career at Bon Secours!

The Experience of Care leader drives experience of care system strategies, tactics, and behaviors in the respective market(s) to achieve experience of care excellence as noted by achieving experience of care KPI targets.

Essential Job Functions

• Plan and lead change (change management)

• Ability to assess deviation from best practices and effectively apply solutions

• Problem/conflict resolution

• Customer service champion

• Provides experience of care support across departments and disciplines

• Collaborates with facility leadership to help drive performance improvement efforts for experience of care

• Participates in system experience of care committees and workgroups to collaborate on system experience of care strategies and initiatives

• Press Ganey portal superuser, assists in managing market level access, in partnership with system director-manages requests to add or delete survey locations by completing demographic profiles for their market

• Supports market leadership by providing reports, deep dive data drills, and organizes PG resources in partnership with system EOC leadership for meetings and other requests.

• Review EOC KPI targets and data regularly, drives performance based with collaborating leaders based on results

• Collaborates with facility leadership to help drive performance improvement efforts for experience of care

• Collaborates with system experience of care colleagues on best practices

Licensing/Certification

RN license (preferred)

Education

Associates Degree in Nursing or healthcare related field (required)

Bachelors Degree in Nursing or healthcare related field (preferred)

Work Experience

Min of 3-5 years experience with experience of care/customer relations (required)

Leadership experience within Experience of Care (preferred)

Hampton Roads market, hybrid position will require on site visits and office work

Bon Secours is an equal opportunity employer.

We’ll also reward your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• An employer-matched 403(b) for those who qualify
• Paid time off
• Educational Assistance
• And much more

Scheduled Weekly Hours:

Work Shift:

Department:

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.