Manager, Digital Media Services

Job Summary:It’s the magic of immersing yourself in a motion picture masterpiece, or a new track from your favorite band, or the spectacle of a live Broadway show. It’s hard to define and even harder to create, but that’s what we do at The Walt Disney Studios. Ours is a culture of innovation, collaboration and creativity. We raise the bar, then step over it, blazing trails through the production and distribution of world-class entertainment around the globe. If you want to help tell compelling, enduring stories through movies, music or stage plays, then we want to hear from you.

The primary function of the Manager, Digital Media Services is to work with on-lot filmmakers, marketing, and Post Production executives to ensure the on-time delivery of Disney films – including dailies support, Preview screening materials (DCPs), clip pulls, Data I/O, and other Ad Hoc work. The Manager must be technically knowledgeable, through the gathering and understanding of business requirements, technical specifications, schedules and workflows.

Services offered by Disney Digital Studio Services include sound mixing, editorial rooms, theatre and screening room operation, as well as a broad array of digital file based services in support of filmmaking, mastering, asset finishing, and distribution.
Responsibilities:

• Manage day-to-day operations of the facility, including creating work orders, billing, issuing purchase order, ISO 9001 compliance and metric reporting. Partners with other managers to maintain the schedule book of our businesses and operations (including rooms, equipment, QC, delivery, etc.). Ensures that the proper time and facilities are available for work across the portfolio of business units in DDSS.
• Proactively maintains and communicates ongoing daily status work, resolving changing schedules as needed. Manages the day-to-day priorities of Digital Operators and ensures work is closed out and billed in a timely manner.
• Build partnerships across operations and Studio allies to create innovative work-flows that are cost-effective, efficient, on time, and deliver quality.
• Provides high level customer service to clients, by understanding their Production Schedule needs and liaises with other departments (i.e. Engineering, QC, etc.) to ensure proper environment set up and availability of staff, rooms, food, etc. This often includes pairing clients with the right experts for consultation.
• Partners with Operation Managers in ensuring the facility is at its best, including managing storage, data I/O, equipment needs and other operational requirements to support the facility.
• Identifies opportunities to improve existing workflows/systems and understand new technologies that we can leverage to be the most effective, innovative, and secure facility in the industry.
• Lead a team responsible for data movement to and from the facility, as well as the aforementioned Ad Hoc filmmaker support services.
• Train and develop team to ensure 24-hour support as needed to for our customers. Ensure direct and indirect reports are the most effective teams in the industry.

Basic Qualifications:

• At least 8 years’ experience partnering with filmmakers and executives.
• Strong understanding of the motion picture post production process and technical delivery requirements.
• Strong understanding of connected collaboration tools used in post production and VFX such as Tweak RV, Resolve, Sohonet, Streambox and Nevion/TVIPs streaming tools.
• Familiarity with facilities’ rate cards and understanding how to present rates/budgets to clients.
• Experience leading a team with strong focus on collaboration.
• Experience managing Data I/O.
• Excellent organization, interpersonal, communication and time management skills.

Required Education

• College Degree Preferred (field of study Media, Cinema, Post Production, etc. preferred).