Manager Customer Experience & Innovation Consulting

Project Overview: Marketing Digital Strategy & Transformation

Role Overview:

• Identify gaps in analytics/measurement of mobile channel (expanding into other channels)
• Pull in and make sense of desperate insight from data and research insights team (CI)
• Begin building a map of the customer journey and impacts on the customer, crew and business
• Partner with Experience Design and mobile channel delivery lead, as well as the rest of the Strategy teams to define optimizations and recommended features to support our goals
• Expand beyond mobile recommendations to CRM and .COM with a focus on driving digital adoption through recurring engagement/transaction

Required Experience:

• 3+ years of experience strategy work
• Strong knowledge of customer journey maps
• Leveraging data to drive insights and multiple forms of research (qualitative & quantitative)
• Mobile experience

Expected Start Date: ASAP

End Date (if applicable): 12-31-21 (this will extend through 2022)

Location: Remote role, preference to candidates on CST

Job Types: Full-time, Contract

Schedule:

• Day shift

Work Remotely:

• Yes