Manager, Client Billing

WHY XIFIN?

XIFIN is a San Diego based SaaS company that leverages diagnostic information to improve the quality and economics of healthcare. Our cloud-based platform facilitates connectivity and workflow automation for accessing and sharing clinical and financial diagnostic data, improving the delivery and reimbursement of care. We are self-driven innovators who are looking to make a difference in the healthcare technology space.

Who are we looking for?

We are seeking a Client Bill manager to join our robust Outsource Billing team. This role is responsible for leading a team of specialists to maximize customer reimbursement, build and maintain relationships with key client contacts, review client fee schedules and account receivables and provide recommendations as appropriate. The Senior Manager, Billing will demonstrate strong leadership and coaching skills and will be able to effectively communicate at all levels of the organization. You will use your analytical capabilities to investigate issues, identify root cause and establish best practices for the function. This role requires the ability to make decisions efficiently and effectively and to multitask successfully.

Responsibilities

• Consistently provide feedback to employees to ensure a positive and productive employee experience
• Oversees the Revenue Cycle operational processes for assigned functions and vendors to increase effectiveness, efficiency, and compliance with Service Level Agreements (SLAs)
• As a member of the leadership team, participates in the development and implementation of organizational strategies, policies, and practices for assigned vendors as well as overall department success
• Identifies reimbursement issues and takes timely steps to resolve
• Sets productivity and quality goals, puts monitors in place, and quickly remediates barriers to achieving those goals at the individual and/or team level for both on and offshore teams
• Monitors and communicates key metrics for customer success
• Ensures the department meets billing compliance and customer reporting requirements
• Confirms all necessary system and workflow adjustments as approved by customers
• Trends in client Account Receivable aging management reports
• Customer facing responsibilities include ability to speak to operational related tasks, performance metrics, targets, etc.

What qualifications are needed?

• B.A. in Healthcare Management, Business Administration, or related field preferred
• Must have a minimum of 3 years of leadership experience in the healthcare industry
• Must have a minimum of 5 years of experience in the healthcare industry
• Ability to communicate technical issues easily and effectively at all levels of organization
• Proficient with Microsoft Office (Excel, Outlook, Word)
• Solid experience with medical billing software
• Strong understanding of medical billing practices, preferably for laboratories
• Experience with Payor relations
• Strong communication, organizational, and follow up skills a must in a fast-paced environment
• Equivalent combination of education and experience will be considered

EEO Statement

XIFIN provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.