Manager Case Management

Description:

Providence is calling a Manager Case Management (Full-Time/Day Shift) at Providence Little Company of Mary Medical Center Torrance in Torrance, CA.

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We are seeking a Manager Case Management who will provide departmental direction for the functions of case management, utilization management, discharge planning, and denial management for all PMI HMO inpatient acute and skilled level care. Responsibilities include all aspects and activities responsible for monitoring the delivery of care to patients, the development of strategies to reduce costs and ensure the appropriate utilization of facilities and services and to provide appropriate discharge planning for every patient to return to their optimum level of function. Oversees the collection, analysis, and reporting of financial and quality data related to utilization management, quality improvement, and performance improvement. Plans, organizes, analyzes, develops and implements Departmental programs, services and strategies to ensure favorable Hospital operating results.

Adhere to all Budgetary and Productivity goals/standards. Ensures the attainment of Department and Hospital goals, policies and procedures. The Manager promotes interdisciplinary collaboration, fosters teamwork, and champions service excellence. Supervises all Inpatient Acute and SNF onsite and telephonic case managers in PMI UM. The UM Inpatient Case Management Manager works in collaboration with Discharge Planner Manager in UM Department to facilitate excellent communication, collaboration and safe transitions in care, post-acute follow up calls and documentation of all communication and physicians orders for post-acute care needs.

In this position you will:

• Plan, direct, and supervise all aspects of the program, including advocating for critical HR needs necessary to meet strategic goals. Assures that the hospital is in compliance with JCAHO/CMS standards and other regulatory policies related to case management, discharge planning, and utilization management.
• Facilitate growth and development of the case management program consistent with the Providence Health Services philosophy and in response to the dynamic nature of the health care environment through benchmarking for best practices, networking, quality management, and other activities as needed.
• Responsible for managing the day-to-day local-level operational budget and in conjunction with others for developing the operational and capital budgets. Has limited signature authority to authorize procurement of supplies. Responsible for identifying and achieving optimal targeted financial outcomes via the inpatient case management process.
• Responsible for departmental personnel functions (ex: recruitment, onboarding and training, feedback and monitoring, corrective actions, etc.) in conjunction with supervisors and staff. Writes and conducts annual and interim performance appraisal reviews for the professional and any applicable nonprofessional staff direct reports.
• Act as a liaison to facilitate communication and collaboration between all care partners (ex: physicians, hospitalists, nurse, community care managers, post-acute care facilities, and other community resources etc.).
• Responsible for mentoring and leading a high-performance team of “systems thinkers” who incorporate leadership principles and vision in performing the functions of case management.
• Demonstrate initiative in identifying and pursuing opportunities for self-improvement and enhancement of professional competency and serves as a resource to the care management/case management team for self-improvement and enhancement of professional competency.
• Manage, promote, and maintain a competent, productive and quality staff. Focus of CME needs related to evidence-based practices in the area of discharge planning, case management, and utilization management. Uses data to drive decisions, plan, and implement performance improvement strategies for case management.
• Responsible for overseeing the education of physicians, nurses, other associates, patients, and families related to the case management process.
• Will practice as a case manager a minimum of 40% of the time with focus on relief and overflow work as necessary to support all direct reports case management load and census of PMI UM admits across the spectrum.

Qualifications:

Required qualifications:

• Bachelor's Degree in Nursing
• Registered nurse with current license to practice professional nursing in the State of California.
• 10 or more years multidisciplinary clinical experience including 4 years case management experience and 2 years management level experience.
• Experience in utilization management, case management, discharge planning, disease management and other cost/quality management program.
• Background in business planning and targeted clinical outcomes.
• Experience in change management.
• Thorough knowledge of health benefit and the administrative services performed in the processing of health benefit claims.
• Thorough understanding of the coding and classification systems used for medical records and medical services billing including the classification of disease and clinical procedural terminology.
• Knowledge of leading practice in clinical care and payer requirements.
• Working knowledge of managed care, inpatient, outpatient, and home health continuum, as well as utilization management and case management.
• Working knowledge of concepts and standards associated with performance improvement.
• Demonstrated effective working relationship with physicians.
• Demonstrated strategic planning skills.
• Ability to work collaboratively with health professionals at all levels to achieve established goals and improve quality outcomes.
• Personal Characteristics: Self-motivated, proven communication skills, assertive.
• Outstanding leadership skills.
• Outstanding communication skills with a reputation of keeping all stakeholders (leadership, associates, physicians, patients, and community partners) well informed.
• Goal oriented with the ability to maintain focus and move new initiatives forward in a collaborative, team based culture.
• Clear focus on results for quality, service, clinical excellence, and financial performance.
• Ability to motivate and mentor individuals to operate beyond their comfort zones.
• Knowledge and skill with MCG (Milliman) criteria and guidelines.

Preferred qualifications:

• Master's Degree Or Masters program in progress.
• Certificate in Case Manager (CCM) or Accredited Case Manager (ACM)

About the ministry you will serve:

Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital that has served the greater South Bay communities of Los Angeles since 1960. We have a reputation for clinical excellence and sophisticated technology while providing care with a personal, healing touch. In addition to the finest general medical, surgical and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care. We are proud to be named one of the Top 50 U.S. Hospitals for Heart Care by Thomson Reuters, the only community hospital in California to receive this honor. We were one of five hospitals in the United States recognized by American Hospital Association-McKesson for leadership and innovation in quality improvement. We received The Choice Award by AAHCP for Outstanding Customer Service Delivery, and were one of 24 hospitals and health systems in the nation to receive the Premier Award for Quality by the Premier healthcare alliance. As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person, and give special concern to the most vulnerable members of our community.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nurse Lead/Supervisor/Manager

Location: California-Torrance

Req ID: 280009