Manager, Advanced Solutions Support

Logistics done differently.

XPO Logistics, a leader in the transportation and logistics industry, is looking for a hardworking, highly skilled professional who knows how to get the best out of their team. As the Manager, Advanced Solutions Support you will be responsible for IT support and facilitation of standardized integrated solution offerings. This role will be responsible for clear definition and vetting of the IT portion of client solutions and design prior to final pricing submission and contract. This position will work closely with business development, account management, project management, engineering, pricing, and executive leadership. This role will be client-facing as well as servicing internal customers. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Assist in developing and documenting full suite of solutions offering, mostly technical but be able to support the operational aspect when needed
• Tie IT needs of offerings to pricing structure
• Identify and solution emerging tech needs of clients, while strategically identifying opportunities to standardize
• Create clear, concise and thorough solutions scope documentation that can translate into training material, legal schedules, marketing material, etc.
• Communicate and advocate for solutions design both internally and externally to clients during client meetings or business development initiatives
• Lead client-facing discussions and solutions collaboration
• Tie solutions design to emerging industry trends and cutting-edge tech solutions
• Create and execute a process of scope management for tech portion of client solution design and implementation
• Integrate workflow with other key stakeholder processes, such as Go-no-Go, Client On-boarding, etc.
• Provide guidance, training and mentorship to employees on team

What you need to succeed at XPO:

At a minimum, you’ll need:

• Bachelor's degree or equivalent related work or military experience

• 5 years technology implementation, solution design, consulting, sales or related experience, within the transportation or technology industry
• Advanced experience with Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• Prior experience with integrations (EDI/API/XML/Other)

It’d be great if you also have:

• Bachelor’s degree

• PMP Certification
• Complex solution development experience, including technology and multi-modal
• Customer-facing solution or sales experience
• High degree of comfort and experience with change management

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.