Manager, Account Management

Who We Are:

JUST Media, a leading independent US media agency, launched a new agency model in 2019 fusing media, creative and data to grow our clients’ brands. Our vision is an integrated model of strategic, award-winning creative based on data-driven insights working with innovative media to drive high performance and iterative improvement. It’s a model that’s working, fueling an impressive string of industry creative awards, new business wins, and organic growth across our client base.

Diversity & Inclusion Statement:

JUST is on a mission to grow great brands. To grow great brands, we must first grow great people. This mission can only be achieved by actively promoting varying viewpoints from different perspectives while employing a diverse team representative of all people. Ensuring that we are always JUST, diversity weaves through our culture as a guiding value. We embrace our differences, champion diversity, and bring forward inclusivity to foster an environment where everyone feels safe and comfortable to be themselves while at work. It's this commitment to harnessing unique strengths from different disciplines and people that has the power to transform the world for the better.

Who You Are:

A Manager, Account Management is a fast-paced position within the agency requiring strong communication skills, the ability to multi-task, a laser focus on client growth and relationship building the ability to collaborate across internal teams efficiently and effectively.

The Manager, Account Management must have and maintain a solid baseline understanding of all media channels and strategies and know how to speak to their value at the point of the client. This role is highly strategic in nature and must always be on the lookout for potential growth and revenue opportunities and be able to position these opportunities at the point of the client. You are never satisfied with the status quo. You have a growth mentality and are constantly pushing to build and expand relationships, achieve higher level relationships within the client and find ways to offer strategic value to clients that will generate more revenue for JUST and improve client performance to help them achieve their goals and fulfill their purpose.

Responsibilities:

• Client communication- email, phone, in person and entertaining (lunch, dinner, events)
• Act as primary client contact by understanding client goals and optimizing their success through research and analysis
• Manage, review and analyze all client facing deliverables
• Ensure all key presentations have rehearsal and practice sessions
• Effective in person presenting
• Assist in the creation of overall campaign strategy including media, data and creative elements
• Lead internal team collaboration with media services and creative
• Keep meeting notes and communicate effectively with internal teams via meeting recaps and briefings with action items clearly outlined with context
• Identify potential revenue opportunities and bring them to clients
• Track progress of sales/upsell/growth efforts and report to internal stakeholders
• Assist in team staffing/scope development
• Forecast revenue monthly and keep up to date ongoing as things change
• Own client finance tracking including invoice, PO, SOW, payments and ensure team stays paid up to date and working within budgets
• Monitor SLAs and ensure work stays on track
• Maintain Market Knowledge- Client/industry updates, media/marketing/advertising updates/best practices and innovations
• Mentor/train Associates and Coordinators on the media team in the areas of their jobs that include client facing tasks, such as communication best practices.

Requirements

Required Skills/Abilities:

• Ability to think strategically
• Excellent verbal and written communication skills
• Excellent organizational and time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Team player, proven ability to collaborate
• Experience in relationship building
• Curious about what’s new and possible in advertising and marketing
• Seek to identify test opportunities and “Industry First’ to drive innovation for clients.
• Proficient with Microsoft Office Suite

Education and Experience:

• Mastered the Associate, Media levels
• Demonstrated strong skills in client management and interest in an Account Management Role.
• If hired from outside, would be expected to have equivalent Account Management/sales experience, preferable with a media background.
• Strong performance track record including proven revenue generation and exceeding assigned goals.
• A manager has a comprehensive portfolio of past work that forms the basis of strategic insights to be offered to clients and internal teams.

Benefits

We know what's important. There are many reasons why working for JUST is the right career move.

These are only a few reasons why:

• World class benefits
• Career development
• Profit share
• Competitive salaries
• Student debt relief
• 401k matching
• Generous vacation time
• Flex time
• Sabbatical after six years
• Paid parental leave