Maitre D / Front Desk Receptionist (Full Or Part-Time)

We’re Squeeze, a feel-good company, from the Founders of Drybar. Our mission is to be the best part of our guests’ and team members’ day.

A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, making scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage.

Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.

BENEFITS & PERKS

• Competitive hourly rate with full-time at 24 hours per week

• Flexible schedules

• A revolutionary, feel-good culture

• Health benefits and 1-week paid vacation for our employees who work just 24 hours or more (that’s as few as 3 shifts per week!)

• Paid sick leave

• Growth and leadership opportunities in management and training

• 1 free Mid Squeeze (50-minute massage) a month

• Puppy time (seriously, through our partnership with Canine Companions, you get to participate in events throughout the year that include quality time with puppies!)

ABOUT YOU

• You are experienced in managing front-of-house operations for high-volume retail service businesses, technically proficient, and acutely aware of your surroundings.
• You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who walks through your doors.
• Words that describe you include: energetic, technically proficient, and detail-oriented. You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
• Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
• You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
• You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze.

YOUR RESPONSIBILITIES AT SQUEEZE

• Check-in and greet guests with a warm and friendly welcome

• Provide over-the-top, exceptional guest service

• Ensure front of house and guest lounge is maintained to Squeeze standards

• Expert at all things app-related! Squeeze’s experience is digital end-to-end, so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more

• Resolve guest service issues in the shop

EXPERIENCE REQUIREMENTS

• 1+ year in retail, preferably technology or front-desk, service-related experience

• Proven track record in delivering an exceptional guest experience

• Excellent problem solving and troubleshooting skills

• Strong communication and multi-tasking skills

• Experience with Zendesk preferred

Job Type: Part-time

Pay: $17.00 - $19.00 per year