Maintenance Technician

The Maintenance Technician for White House Utility District (WHUD) is responsible for performing maintenance activities including the upkeep, preservation, and repair of all mechanical, electrical, and communication components within the district’s water and wastewater facilities that move, store, or treat water and/or wastewater.

The Maintenance Technician is required to have a thorough understanding and the applied experience to competently perform mechanical maintenance and repair on pumps, motors, pipes, valves, and appurtenances, including electrical and communication systems.
The Maintenance Technician is required to investigate, diagnose, and resolve mechanical and electrical issues competently, safely, and reliably while adhering to industry standard best practices quickly, accurately, and often independently. Work must produce results that maintain operational functionality and meet regulatory compliance mandates without incident.

The Maintenance Technician will be held responsible for performing work in a manner that is compliant with the district’s safety requirements and protocols, including water and wastewater compliance with all state and federal regulations.

The Maintenance Technician will also be held responsible for the triage, facilitation and/or mitigation of service calls both during and after-hours including weekends and holidays. The MT is required to work in a rotational on call schedule with other employees in the Maintenance Department.

Likewise, the Maintenance Technician is responsible for performing duties such that all service interruptions and reported emergencies that are within the scope of the Maintenance Department’s responsibility are resolved and that service has been restored without exception.

The Maintenance Technician reports directly to the Maintenance Manager.

• High School Diploma
• Grade II Distribution and Collection System Operator License - (this can be obtained after employment but must be acquired within 24 months from start date for continued employment)
• Prior pump and motor experience in a utility or industrial setting
• Must possess a valid driver’s license and maintain a motor vehicle record that is insurable throughout employment with the district
• Must be legally eligible to work in the United States for a public utility
• Must pass a thorough and extensive background check and drug screen

• Adhere to all established policies, processes, procedures, rules, mandates, directives, best practices, regulatory compliance, and safety directives required by regulatory agencies and/or the district
• Communicate and interact with colleagues and customers in a professional, articulate, positive, and informative manner
• Proactively communicate, inform, advise, and collaborate with others openly and honestly, in good faith, and with a cooperative attitude
• Proactively keep direct supervisor informed of any issues or potential issues that create or have the potential to create a problem or obstacle in the execution of duties, responsibilities, assignments, directives, etc.
• Independently inspect, investigate, identify, troubleshoot, repair, remediate, and/or replace mechanical, electrical, and communication equipment, devices, and appurtenances
• Ensure all mechanical, electrical, and communication equipment devices, and appurtenances are inspected, maintained, tested, calibrated, and verified per the manufacture’s specifications
• Inspect, maintain, test, calibrate and verify per manufacturer’s specifications that all mechanical, electrical, and communication equipment, devices, and appurtenances function in accordance with intended design performance and capacity limits without exception
• Perform general housekeeping and groundskeeping at all water and wastewater facilities, including but not limited to ensuring the facility is dry and free from leakage; heating, cooling, and ventilation systems are properly functioning; lighting is properly maintained; all piping, metal, and mechanical equipment is freshly painted; the facility is clean, free from garbage, trash, and used parts; and the grounds, including fencing, roads, drainage, etc., are maintained, internally and externally, in pristine condition
• Accurately and comprehensively document all work activities in the district’s system of record adhering to the district’s established workflow and work process requirements
• Quickly respond to, mitigate, and resolve emergencies, service interruptions, and after hours calls with a sense of urgency and expedience to successfully restore service(s) without further incident
• Maintain inventory at predetermined levels in an organized and methodical manner
• Ensure all tools, equipment, and vehicle(s) are inspected, and maintained per the manufacture’s recommended guidelines
• Perform other duties and tasks as directed

• Authentic desire to serve and respond to the needs of others
• Strong work ethic that exemplifies trust, reliability, dependability, dedication, productivity, cooperation, and self-discipline
• Must be trustworthy, dedicated, and consistently reliable, taking responsibility and accountability for actions, decisions, and results without deflection
• Must work independently, with little to no direction
• Must perform and serve as a highly functioning, collaborative member of a team
• Must possess and exercise excellent attention to detail
• Must possess and consistently utilize excellent time management skills
• Must be organized, yet flexible, shifting priorities as situations and circumstances warrant
• Must possess and consistently utilize excellent situational awareness skills, which accentuate a sense of urgency, balanced, commensurate to the task, situation, project, or decision at hand
• Must possess and perform job duties with excellent self-awareness of one’s own strengths and weaknesses
• Must willingly seek, accept, and follow instruction, correction, and critical feedback without emotional sensitivity
• Must learn from mistakes and failures, providing tangible results that extenuate improved performance, decision making, reasoning, and judgement
• Must possess, apply, and consistently exercise strong computer skills complimented by an equally intuitive flexibility to learn, use, and adapt to software applications and/or process changes
• Must possess, apply, and consistently exercise intentional follow-up and follow through skills that create and breed confidence in others as a dependable and reliable resource
• Must possess, apply, and consistently exercise excellent interpersonal skills
• Must possess, apply, and consistently exercise excellent emotional intelligence, reflecting the ability to perceive, reason with, understand and manage the emotions of oneself and others
• Must possess, apply, and consistently exercise excellent active listening, verbal, and written skills that are articulate and concise
• Must possess and apply an unbiased, logical, and level-headed temperament on a consistent basis, not driven by emotion
• Must possess and apply excellent conflict resolution skills that are respectful, reasonable, and constructive, while exemplifying a genuine, authentic commitment to consider different points of view
• Must manage emotionally intense situations in a professional and productive manner
• Must communicate and/or deliver unpopular information and decisions
• Must work calmly under pressure without overreaction
• Must possess and exercise curiosity that is driven by a determination to solve problems through informed decision making
• Must possess and apply excellent creative and innovative problem-solving skills
• Must possess and apply excellent deductive reasoning and critical thinking skill and ability driven by logic and sound judgement
• Must possess and apply a high predisposition to scrutinize and identify problems or potential problems with strategy and plans
• Must possess and apply mathematical aptitude to perform addition, subtraction, multiplication, and division including the ability to calculate decimals, percentages, and fractions
• Must competently calculate and/or tabulate data, validate conclusions, and act upon results
• Must learn and constantly improve both professionally and individually, as well as contribute to the positive growth and success of others
• Must possess and apply excellent written skills with an ability to clearly organize thoughts while using proper sentence construction, grammar, and punctuation
• Must competently understand and act on instructions in written, oral, or diagrammatic form

• Must perform physically demanding work under a variety of working conditions with daily exposure to water and wastewater
• Must be able to perceive and discriminate colors or shades of colors, sounds, depth, texture, and visual cues or signals
• Must be able to climb ladders and stairs and perform work at varying elevations up to 200 feet
• Must be able to swim and tread water
• Must be able to walk, climb, bend, stoop, kneel, stretch, twist, or other similar motions
• Must be able to work in small, cramped spaces such as ditches, trenches, manholes, meter vaults, and other confined spaces
• Must utilize and make rapid, complex adjustments and compensations to control the actions of equipment, machinery, and tools
• Lift and move objects weighing up to 100 pounds
• Must be able to perform essential functions under exposure to adverse environmental conditions, such as dirt, dust, pollen, water, sludge, wastewater, odors, rain, ice, snow, wind, temperature extremes, fumes, toxic agents, extreme noise, machine vibrations, electric currents, etc.
• Must be able to use and wear appropriate personal protective equipment (PPE)
• Must be willing and able to report to work for emergency duty in the event of a man-made disaster or an act of God. Emergency duties may involve tasks outside the scope of the employee’s normal work routine

The starting pay for this position is $19.20/hour. Wages may be negotiated based on prior experience, applicable certifications and licenses, and other credentials.

About WHUD

White House Utility District (WHUD) delivers high-quality, safe and reliable water to more than 100,000 customers throughout Robertson, Sumner and northern Davidson counties, and provides sewer service to more than 10,000 residents in Sumner County. Recognized as the largest geographic water and sewer utility in Tennessee, WHUD encompasses more than 600 square miles that include Cross Plains, Gallatin, Goodlettsville, Greenbrier, Hendersonville, Millersville, Orlinda, Portland, Springfield, and White House.

WHUD prides itself on using the latest technology, including an advanced geographic information system (GIS), to drive innovation and excellent customer service, and strives to develop employees and processes that are highly sought after in the utility industry. To learn more, visit www.whud.org.

White House Utility District is an Equal Opportunity Employer and is a Tennessee Drug Free Workplace participant.

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