Maintenance Associate / Porter

Reports to: General Manager

General Summary of Job Duties

Responsible for maintenance and housekeeping duties at property. Cleaning toilets, wiping windows, mopping floors, etc.

Essential Job Responsibilities and Duties

• Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
• General maintenance and repair of fuel pumps including: changing nozzles, hoses, filters, and replacing credit card receipt paper.
• Change oil in air compressors and complete daily checklist.
• Check oil, water, fuel, and batteries on generator.
• Maintain proper working order of faucets and drains (change washers, change faucets, unclog drains, etc.).
• Repair toilets, change flapper, flush handle, and other components of toilet.
• Replace ceiling tile.
• Change light bulbs.
• Change A/C filters and clean water drains.
• Painting and pressure washing of exterior of building.
• Complete inspections and check pump calibrations.
• Maintain daily a clean, attractive store, inside and out, throughout all weather conditions by emptying trash, sweeping, mopping, vacuuming, cleaning spills, and daily maintenance of restrooms.
• Moving furniture and other large items as necessary.
• Other duties as assigned by General Manager.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Management.
• Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
• Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

• Offer a warm greeting to everyone you encounter with a smile and eye contact.
• Practice mutual respect by dealing honestly in all interactions.
• Use genuine listening skills and offer sincere responses.
• Promote positive interactions with both external and internal guests through sincere greeting and communications.
• Be approachable, listen and lead by example.

Accountability

• Be proactive and positive.
• If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
• Manage staff effectively with timely reviews and address performance issues.
• Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
• Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

• Anticipate our guests’ needs before they ask.
• Contribute ideas and solutions to improve customer service.
• Escort our guests rather than point.
• Take personal pride in the quality of your work.
• Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

• Share and explain information.
• Involve managers and employees in business development decisions and cost savings initiatives.
• Great teams consist of great performers.
• Create a culture of two-way communication with employees and guests.
• Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

• The ability to read, write and understand the English language at a high school level.
• The ability to perform mathematical calculations at the eighth grade level.
• Ability to read and understand instructions for operating electronic equipment.

Required Work Cards

• Identification that establishes identity.
• Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used

• Vacuum cleaner, mop and bucket and basic maintenance repair tools

(i.e. screw driver)

Job Type: Part-time

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Maintenance: 1 year (Preferred)

Work Location: One location