Loss Prevention Customer Service Associate

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes: Marshalls Store 0482 || 1356 Franklin Mills Circle || Philadelphia || PA || 19154

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

Responsibilities:

• Provides prompt, courteous and knowledgeable service to internal and external customers

• Engages customers, providing support and creating a positive shopping environment

• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

• Observes proper checkout procedures for customers and Associates

• Communicates shrink-related concerns to Store Management and Loss Prevention

• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

• Coordinates and executes shrink-related activities in partnership with Store Management

• Supports and participates in store shrink reduction goals and programs

• Promotes a culture of honesty and integrity; maintains confidentiality

• Encourages Associate use of shrink reduction resources

• Promotes safety awareness and supports maintenance of a risk-free environment

• Follows through on commitments; accomplishes goals with minimum supervision

• Adheres to all labor laws, policies, and procedures

• Performs other duties as assigned

Requirements:

• Excellent communication skills and sound judgment

• Ability to respond appropriately to changes in direction or unexpected situations

• Team player, working effectively with peers and supervisors to accomplish tasks

• Able to work a flexible schedule to support business needs

• 0-2 years retail or security experience

We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marshalls Store 0482 || 1356 Franklin Mills Circle || Philadelphia || PA || 19154