Loss Prevention Agent

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the roleThe Loss Prevention Agent is responsible for protecting the assets of the company, including the associates through prevention, awareness, communication and deterrence. The Loss Prevention Agent ensures the customer experience through providing a "Crime Free Store" by making safe apprehensions, deterring internal and external theft, as well as, assisting in providing a safe shopping experience. The Loss Prevention Agent is responsible for the timely training of all new hires on Loss Prevention policies and procedures. The Loss Prevention Agent will work closely with store management to increase Loss Prevention awareness, maintain operational excellence and minimize the overall losses.
What you'll do

• Identify Associate theft and assist with internal investigations at the direction of Loss Prevention Manager, Loss Prevention Supervisor, District Loss Prevention Manager, and or Regional Loss Prevention Manager
• Recover assets and / or make safe apprehensions following company apprehension policies.
• Complete all necessary Loss Prevention documentation
• Identify and report organized crime rings to the Organized Retail Crime Manager.
• Work with store personnel to identify inventory shortage opportunities and recommend solutions.
• Audit compliance to physical security standards (EAS, leather locks, doors, etc.)
• Identify employee theft and assist with internal investigations at the direction of LPM, LPS, DLPM, and or RLPM.
• Recover assets and / or make safe apprehensions following company apprehension policies.
• Audit compliance to company operational procedures.
• Participate in storewide and individual sales associate meetings.
• Ensure Loss Prevention Awareness Center is current and up to date.
• Create and maintain awareness by promoting available resources (Code of Business Conduct Hotline, LP awareness center, etc.)
• Demonstrates and acts in accordance with Gap Inc. Purpose, Values and Behaviors
• Participate in the on boarding process of new hires.
• Training on Operational Audit to ensure Operational Excellence.
• Maintain in store complete case paperwork, and ensure completion in a timely manner.
• Work with and train management team to ensure operational compliance.
• Serve with management to ensure safe work environment.
• Train and audit compliance to store safety standards (Code Adam, emergency exits, evacuation procedure, etc.

Who you are

• Excellent communication, written and verbal.
• Must be able to communicate with all levels of staff and management.
• Ability to evaluate circumstances and make timely decisions based on the company apprehensions guidelines.
• General operating knowledge of retail CCTV systems
• High School diploma or equivalent desired.
• 1-2 years or retail experience preferred.
• State certification required, where applicable
• Must be able to stand / walk sales floor for 8 hours at a time.
• Must be able to lift and carry 20lbs.
• Regular time and attendance is an essential function of the job.
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.