Logistics Manager - SCM

GENERAL SUMMARY:

Responsible for the functions related to the requisitioning, distribution sourcing, order management and control of supplies used in all SEH departments, inventory site and locations including ACOM and clinics. Directly manages the daily activities of the Materials Systems (Supply Chain) Logistics Supervisors and Logistics (Supply Chain) Techs who support SEH.

Oversight of data integrity of the Materials Management Information System (MMIS), optimization of Supply Chain tools by the Supply Chain analytics which supports through this position. Works directly with SEH’s leadership to assure the efficient allocation of resources directed to Logistics activities. Works closely with all Supply Chain Management Dept.’s and operational areas to assure timely and accurate acquisition and distribution of goods and services.

Oversees the Distribution Center, the Receiving Dept., the Central Supply Dept. and Warehouse. Accountable for continuous development and collaboration with the SCM Management Team. Drives expense reduction and streamlines logistics best practices improving process efficiencies. Responsible for ERP technology business processes, inventory control, material handling, customer service, assigning daily and weekly tasks along with attainable short-term goals. Prepares staffing schedules, ensures policy and procedures are followed. Train and evaluate employees.

Ensures medical equipment/supplies are maintained and safe for patient use. Performs various inspections to ensure quality improvements and patient outcomes. Management of supply workflow consisting of receiving, shipments and transportation of supplies to/from loading docks. Supports logistical needs of inventory management, receiving and shipping as needed by dept. Ensures proper disposal of hospital equipment in conjunction with Finance department. Accountable for waste, recycling and communication with non-profit organizations to relocate unused equipment. Oversees the cleaning and decontamination of equipment dispensed by the department following established infection and control practices. Maintains stock of sterile and non-sterile supplies in order to meet dept. needs. Oversees training and onboarding of new employees to departments.

ESSENTIAL FUNCTIONS:

• Exhibits guiding behaviors that reflect SEH’s values and support our mission and vision.

Leadership

• Manages assigned department staff to include staffing, recruitment, performance management, educational/personal staff development, training and orientation to insure operational needs, departmental communications and compliance with regulatory agencies. Develops and maintains productivity to meet, at minimum, 50th percentile of healthcare industry standard for Logistics and to meet or exceed health system budget parameters for labor.
• Collaborates with department leadership team in establishing and accomplishing department goals and objectives for the provision of services. Assists in the formulation and monitoring of department policies and procedures and recommends changes to systems, staffing and procedures as needed to improve the operations of the department.
• Delivers Supply Chain dashboard related to all Logistics activities.

• Utilizes leadership competencies to collaborate with clinicians and physicians to influence product purchasing and procurement to deliver the best value to patients and the organization.
• Manages all facets of the Supply Chain Logistics Internship program to include assigning, prioritizing and tracking results of both daily tasks and projects for the Interns within the Supply Chain Management department.

Operations Management

• Ensures that the products needed for patient care in all SEH locations are available when and where they are needed.
• Responsible for fiscal stewardship of inventory. Coordinates the regular cycle count/inventory reconciliation events within storage locations to include all Supply locations.
• Develops and maintains staffing plans that provide quality service delivery and assures qualified personnel are available to meet changes in activity and workflow complexity within budgetary guidelines.
• Oversees the activities related to value based decision making including collaboration with the Supply Chain Management Leadership team and consulting with the clinical teams making spend decisions.
• Responsible for the team that manages the automatic replenishment processes driven by clinical documentation as well as supplies managed manually.
• Oversees the functions related to procuring and replacing patient specific supplies.
• Ensures all activities and procedures follow regulatory standards, including human tissue handling and standard practices for maintaining sterile environments.
• Collaborates with clinical departments to support the accurate charging for products and services.
• Monitors and evaluates the quality of department services. Participates in the planning and implementation of CQI projects related to these service functions. Formulates plans, defines timelines, directs data collection, implements process improvements to systems, staffing and procedures as needed to improve departmental operations. Develops outcome indicators to monitor improvements. Makes process related decisions that support the SEH’s guiding principles.
• Communicates effectively with staff to ensure smooth coordination of department activities through regularly scheduled staff meetings and other communication efforts.

Program Planning and Development

• Develops and implements departmental goals and objectives in collaboration with the Director of Supply Chain Management.
• Collaborates with Business Analyst- ERP Systems to develop and maintain automated solutions to support work processes. Sets the direction for the implementation of computer, telecommunications and all other related technology to improve work processes.
• Identifies problems and strategies to effect change in collaboration with the Director of Supply Chain Management.
• Develops and implements effective quality improvement initiatives.

Human Resource Management and Staff Development

• Manages all aspects of personnel administration. This includes human resource activities such as staffing, recruitment, and performance management. Provides coordination and direction to the SCM Leadership Team to facilitate effective functioning of the department staff and systems.
• Supports educational activities within the organization.
• Responsible for orientation, ongoing education and competency development of staff to insure operational needs and compliance with regulating agencies are met.
• Collaborates with Organizational Development to provide training and end-user support of computerized information systems as they relate to Logistics functions.

Professional Development

• Establishes professional networks within service areas to benefit service delivery, program development and Southeast Health.
• Participates in Leadership development courses offered throughout the organization for individual growth and development.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s degree in Supply Chain, Business or related field.
• Requires 5 years of progressively more responsible management experience in Supply Chain or Logistics clinical functions, with a focus on inventory management. Healthcare experience strongly preferred.
• Certified Materials & Resource Professional (CMRP) certification preferred.
• Certified Logistics Associate (CLA) and/or Certified Logistics Technician (CLT) certification preferred.
• Requires organizational savvy, ability to maneuver comfortably through complex policy, process, and people-related organizational dynamics.
• Requires Process Orientation, the ability to know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Requires analytical ability to plan and coordinate activities of employees, resolve operational problems, and prepare recommendations for department budget.
• Intermediate computer skills and knowledge of Windows based software, must include Outlook, Excel and Word experience with Access and PowerPoint experience also preferred.
• Knowledge of IS systems including Microsoft Office, MMIS, etc. Experience with Workday, Infor-Lawson, PeopleSoft, Par Excellence, and Contract Analytics, EPIC preferred.
• Experience with system integration planning, particularly in the areas of ERP, patient charging, item master and replenishment interfaces.
• Knowledge and/or experience in application of Quality Assurance, Quality Control, and Quality Improvement principles.
• Requires excellent interpersonal communication skills and must possess a strong sense of service orientation.