Logistics Claim Specialist Supervisor

Our Mission

Woongjin is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Key Responsibilities:

• First line of contact for the resolution of logistics claims and complaint; answer questions for customers, carriers, and brokers regarding claims issues
• Collect information on all incidents including damage to trucks/trailers, cargo damage and property damage
• Manage and handle the claim process for logistics related complaints, and process damage claims
• Analyze data to determine claim’s validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc.
• Use data, statistical and trend analysis, and observation analysis to identify root cause of freight damage exceptions and recommend counter measures to address or mitigate damage occurrence and liability exposure
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
• Communicate results to the customer or carriers within the opening 72 hours. Discuss, provide, and recommend an action plan to the management team
• Notify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handled
• Enter and track claims in TMS and WMS system
• Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution
• Email updates on progress or conflicts regarding the accident to all internal parties involved
• Escalate and coordinate with External Claims Adjusters (e.g., insurance carriers) as needed
• Negotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel
• Develop and maintain Standard Operating Procedures (SOPs) for logistics processes and claims
• Monitor controls of paperwork and processes that impact claims such as timely communications of any exceptions and proper handling of PODs
• Other clerical and/or administrative work

Qualifications & Skills:

• Bachelor’s degree with minimum 9 years of freight claims processing experience that includes minimum 1 year experience as a Manager, supervisor, or a trainer
• Prefer some experience or education in Contract Law
• Excellent verbal and written communication skills; people skills; ability to communicate information in a clear and understandable manner
• Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment
• Proficient with in Microsoft Office products including Excel, and with web-based applications, claims database software and the ability to produce reports to support findings
• Great attention to detail, organization, cross-group collaboration, and project management skills

Physical Demands:

• The position requires the ability to talk and hear while performing the duties of this job.
• The position requires the ability to stand and walk for extended periods, use hands to handle or feel, and reach with hands and arms.
• The position requires dexterity to write and use computer keyboard and mouse.
• The position requires multitasking and solving complex issues, occasionally in a fast-paced environment.
• This position requires the ability to occasionally lift office products, materials and supplies, up to 20 pounds.

All your information will be kept confidential according to EEO guidelines.