Logistics Account Manager

FLEXE is a team of technology entrepreneurs and logistics experts headquartered in Seattle. We connect retailers and brands in need of warehouse space and eCommerce fulfillment services to organizations that have extra resources. Our cloud-based software platform connects 1300+ warehouse facilities across North America, making the process of sourcing and scaling warehousing and services easy and efficient. FLEXE is transforming the $1.5T logistics industry. FLEXE.com
The Account Manager is responsible for the growth and retention of a defined customer portfolio. The AM identifies new opportunities within their portfolio, generates new opportunities, and sells creative solutions/services to drive growth through relationship building, problem solving, and providing exceptional service. As the single point of accountability, the AM is responsible for delivering customer commitments, resolving issues, driving continuous improvement, and articulating customer value. AM's utilize their broad understanding of FLEXE services, technology, and business process to retain and grow customers within their portfolio or the service line they represent.
Responsibilities:

• Strategy and Growth-
• Penetrates the account by making contacts and building relationships at multiple levels and departments within a customer's organization
• Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer
• Shares customer specific data, requirements and expectations with internal resources in order to collaboratively create viable supply chain solutions for customer base
• Reviews financial, volume and service performance reports and makes adjustments (pricing/process etc.) that create efficiencies and drive continuous improvementUses effective negotiation and sales strategies in discussing pricing and selling solutions with the customer
• Creates annual account/portfolio budgets and plans that are reviewed and managed to achieve desired outcomes
• Customer Service-
• Serves as the primary point of contact for the customers within their portfolio, delivering a positive customer experience through proactive communication, timely responses and by applying the appropriate sense of urgency as the situation dictates
• Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy
• Acts as an advocate for customers, internally conveying customer specific needs across the organization, to ensure proper alignment and prioritization of resources
• Collaborates and actively communicates with partners in the supply network regarding customer needs, issues and solutions in order to meet customer expectations
• Partners with operations and supply to ensure optimal execution through the use of SOP's, best in class business processes, and mutually agreed upon customer KPI's
• Partners with sales team to onboard new customer accounts, looks for ways to leverage automation, define expectations and timelines, and set plans for execution
• Builds trusting relationships by ensuring quality execution against expectations and collaborating with internal partners to identify and resolve issues in a timely manner
• Understands negotiated payment terms and processes and ensures timely invoicing through monthly reviews
• Pricing-
• Manages pricing strategy through a clear understanding of customer buying habits and FLEXE's position within a client's supply chain
• Uses internal tools and resources to determine pricing strategyLead's RFP opportunities with customers within portfolio

Qualifications:

• 1+ years in a customer facing role in the supply chain/logistics industry required
• Ability to travel up to 20%
• Able to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Excellent written, oral, and presentation communication skills
• Keyboarding skills and computer literacy with spreadsheets, word processing, presentations and other related programs
• Must be authorized to work in the US without restriction. We will not be sponsoring visas for this role at this time.

Benefits: The benefits package at FLEXE is thoughtfully designed to help people lead healthy lives in and outside of work.

• Health benefits for individual:
• -Dental and vision are covered 100%
• -Medical is covered 100% for HSA or a small premium for PPO.
• 401k Matching Program
• Internet Stipend, while we're 100% work from home
• 20 days of PTO
• 13 Total Holidays
• -10 company holidays (We've added Juneteenth to our list of holidays observed)
• -2 floating holidays
• -Take your birthday off!
• Paid Parental Leave & Bereavement Leave
• Paid Volunteer Time
• Industry learning initiatives with talks, demos, site visits. Etc.

Working at FLEXE: Here are a few perks that make day to day work at FLEXE even more enjoyable:

• Choice of MacBook or PC and monitor setup, and height adjustable standing desk
• Located in historic Pioneer Square; restaurants, bars, shops, and mass transit hub
• PhilanthroFLEXE program. A quarterly program where we give back to the community through volunteer work, fundraising drives, etc.
  

Other benefits available when in-office:

• Bike lockers and showers
• Fully stocked pantry and beverage fridge
• Bake-off challenges
• Team sports such as Kickball, Softball, etc.

FLEXE participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.
FLEXE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.