Location Manager_Seattle

SUMMARY:
This position is the leader of a service and sales team comprised of Assistant Managers, Guest Service Managers, Lead Carcierge™, Carcierge™, Lead Drivers, Drivers, Car Washer/Detailers and other staff members. This leader is accountable for achieving the assigned location’s guest service, sales, and profitability goals. This role provides direction and leadership to the FBO or Hotel based staff while responsible for the guest satisfaction and market share within the assigned location.

DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Accomplishes location sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned location; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions of employees
• Achieves location sales operational objectives by contributing location sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and guest-service standards; resolving problems; completing audits; identifying trends; determining location sales system improvements; implementing change
• Meets location sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions; determining fleet needs and maintaining fleet
• Establishes sales objectives by creating a sales plan and quota for location in support of national objectives
• Grows and expands guest base by counseling and coaching team members; building and maintaining rapport with key guests; identifying new guest opportunities; delivering exemplary guest service
• Recommends fleet and services by identifying new opportunities, and/or product, delivery, and service changes; surveying consumer needs and trends; tracking competitors
• Updates job knowledge by participating in industry opportunities; reading professional publications; maintaining personal networks
• Identify and target group guests that will generate business on behalf of Go Rentals but not conflict with FBO efforts
• Utilize various prospecting resources to solicit and secure business on behalf of Go Rentals
• Use company wide programs, sales development, prospecting projects, FBO guest events and reporting for group business development
• Follow up on all business inquiries and leads and qualify business to generate revenue to impact performance
• Create and execute account plans for assigned location to ensure maximum revenue and budgeted targets are achieved
• Ensure business operations are covered at all times and make appropriate arrangements to provide coverage that adequately supports all business needs and areas of personal responsibility.
• Be present to manage assigned field operations; responsibly managed the field schedule.
• Ensure complete compliance with state, federal and local laws as well as compliance with the requirements of the FBO's and hotels in which Go operates or services. Ensure complete compliance to Go Rentals company policies and their enforcement.
• Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined
• Adhere to and ensure that all activities and actions are compliant with Go Rentals Policies and Procedures
• Any other duties as directed

MINIMUM REQUIREMENTS:

• Ability to and proven track record of managing a team effectively and successfully
• Ability to work individually or within a team environment
• Ability to perform sales and operations for both local and national locations
• Ability to work a flexible schedule including weekends, evenings, and holidays
• Ability to maintain and project professional behaviors towards guests and associates
• Ability to work in varying environments, such as indoors and outdoors
• Valid, unrestricted Driver’s License (as mandated by state and location) with good driving history is required
• Must meet residency requirements that allow working in the United States
• 21 years of age or older
• High School Diploma or equivalent - 4 Year College Degree Preferred
• Proof of Auto Insurance/Insurability
• Must be a self-starter and proactive•Excellent guest service skills
• Commitment to excellence and high standards
• Excellent written and verbal communication skills
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team leader
• Demonstrated ability to make successful presentations to individuals and/or groups
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Ability to travel nationally on occasions for training, meetings, or field support needs•Excellent problem resolution
• Strong interpersonal skills
• Extensive leadership and management skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

PHYSICAL REQUIREMENTS:

• Ability to Stand, Walk, Bend, Reach for up to 8 hours
• Ability to lift a minimum of 45 lbs without assistance
• Ability to work within an airport environment with smells and noise associated with jet craft
• Ability to work in weather and elements and with varying degrees
• Work between frequently alternating environments; inside and outside, sun light and office light
• Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, writing, lifting, typing, filing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.