Location Manager

• Provide Mercurys Coffee Co. customer service every time
• Oversees that requested beverages are made to Mercurys. standard and in the expected amount of time
• Knowledge of general business operations and how to drive sales and reduce costs
• Ability to direct and lead a team of 2-10 baristas at a time
• Proven ability to coach, develop, and performance manage a team
• A role model that embodies Mercurys standards for their team
• Effective at leading team meetings and deliver quarterly performance reviews to all staff
• Can effectively lead team meetings and deliver quarterly performance reviews to all staff
• Good math skills and ability to use a POS system, balance tills and complete banking
• Resolve all customer complaints and ensure the customer leaves satisfied
• Consistently performs all opening/closing and end of shift tasks as assigned and in a timely manner
• Adheres to all food safety and sanitation standards
• Always punctual and has reliable transportation
• Effective problem solver with awareness to escalate issues to Management
• Resourceful
• Leads all store operations
• Provides in the moment coaching and monthly feedback using Mercurys performance management tools

• High School Diploma or GED
• Strong verbal and customer service skills
• Flexible schedule to fit the needs of the business
• Developed critical thinking to make equitable decisions
• Previous management experience in a retail environment
• Previous ordering/receiving and inventory management is preferred

Core Competencies:

• Fun, outgoing personality with excellent work ethic and a positive attitude
• Must be a team player and perform well under pressure
• Ability to recognize, understand, manage, and reason with emotions
• Ability to perform repetitive bending, reaching, standing, and motion of the wrists and hands for 6-7 hours per day
• Ability to lift 40 lbs. regularly
• Customer Service Focused
• Leadership